Here's the story goes...
For those that know me in person, I've always been hunting for travel rod as I fish while on the job most of the time, and need them to fit into my suitcase when pack. About a year ago I saw this 30-50 travel rod on igfa magazine, when ahead and ordered one.
On the 20th Feb 2012, the screw for roller tip went loose while I was fighting a reef shark, and the whole roller went off to the sea. I drop them an email and was not expecting anything, as I would guess most overseas rod manufacturer will ignore support to individual user.
Eleven days(31 Feb 2012) after I sent them email, they finally replied asking for my mailing address. I replied them and was expecting that they quote me the price for the parts and shipping cost from U.K.
03 Feb 2012, my co email me and told me there's a package from U.K by Fedex when I was overseas. In my mind, was they did great sending me the roller's parts and did not even charge me for anything.
When I return home, I was very surprise that its a long rectangular parcel box waiting for me. They ship me the whole tip section of the rod FOC.
P.S: I am not affiliated to foxsportfishing.com. While they made some great rod, I don't recall posting their website nor their product on any site online.
P.S: Alan, I'm not sure to post this. Kindly move/remove this post to/where you seems appropriate. Cheers.