I know this thread is quite old but I would like to still address the issue. We are aware these are common statements made and I would like to provide a voice on our end. I am Cierra and I work at Mike's Reel Repair. I stumbled across this post while doing some research for parts. I would like to clarify that I had not previously seen this post when assisting Thor. I have another customer inquiring about the Seaborg and while doing research via google I stumbled across this post just now. I would like to defend myself and state that I would NEVER in my life respond to a customer with "back ordered duh". Not even when a customer is being rude does someone deserve that kind of response.
There are a total of 6 of us here and as Ken D stated, I was brought on last year to handle the flow of emails and customer updates. At times there are inquiries that can be provided immediately. There are also very many inquiries that require a lot of research on our end. Add that all together and it can take a few days to reply. There are no slow days here. We do not ever mean to ignore anyone and I am here answering emails, customer updates and phone calls daily. Am I saying our system is perfect? No. But we are fully aware of that and are continuously working on ways to improve that. Despite what is said, we really do love to go above and beyond for our customers. Sometimes an extra day to respond can mean that we're not satisfied with the current answer we can provide and we want to do a little more digging.
As for shipping, yes we are completely aware we can improve. But again, we are addressing the issue. Do take into consideration that we are at the manufacturers mercy, we have no control over factory back orders. We also send our sincerest apologies for the delay of updates. We hope to have a new system worked out for the following busy season.
If you've stumbled across this post and are looking for assistance, you can contact me at
mikesreelrep@gmail.com. If you're super eager for a response, throw ATTN CIERRA in the subject line and I will get to you right away. I'm also available via the online chat all day long while the shop is open. You can also find me on our Mike's forum.
