I'm selling my new SGN. I was asked if the lifetime warranty is transferable to next owner. I already sent in the warranty card with my name and serial number of the reel.
I asked Truth/Siegler this question a while back, and they said that the warranty follows the reel forever. Can't beat that with stick.
Mike
I really admire and appreciate that type of service and standing behind their products.
For me, it accomplishes much consumer good will and confidence — more effective than any multi-million dollar advertising campaign could ever do.
I also appreciate companies that stand behind their products even without a receipt — instead of relying on the fact that most consumers do not register or keep all of their receipts from years prior.
Had a good experience yesterday with Maglite — no proof of purchase required — just send the flashlight in, and they will take care of it by either a repair or replacement — so long as it is not an abuse or battery leaking issue.
Good service doesn't need to ask questions — it is just plain old fashioned good service — that is becoming rarer and rarer, today.
We need to make a list of these great companies — so that our members can patronize their products.
I keep a small list for my personal use.
The other reality, that few of us realize — even though a firm states in writing that they have a lifetime guarantee on their products — generally a good company's promises, will only be for 40 or 50 years — and that is more than long enough for most of us. Why is this? Because a firm comes into existence, creates great products, then when it is time to retire — and the kids do not want to buy or run the company — it is sold to another firm that does not honor the original guarantee's and warranties made by the original firm. No big deal — just the way life works.
Best,
Fred
Thanks for the info.
That would be an interesting list Fred. I guess Craftsman tools may be the best known example. My father-in-law used to buy buckets full of old mechanic tools for next to nothing at the Aloha Stadium Swap Meet. If he found a damaged Craftsman tool he would march into Sears without a scrap of paper and get a new one. I guess that's about over now that Sears is going under.
-steve
Quote from: oc1 on May 04, 2019, 08:35:33 PM
That would be an interesting list Fred. I guess Craftsman tools may be the best known example. My father-in-law used to buy buckets full of old mechanic tools for next to nothing at the Aloha Stadium Swap Meet. If he found a damaged Craftsman tool he would march into Sears without a scrap of paper and get a new one. I guess that's about over now that Sears is going under.
-steve
Steve the Craftsman name was sold to Black and Decker. Same name (same quality?). Dominick
Quote from: Dominick on May 04, 2019, 08:48:10 PM
Quote from: oc1 on May 04, 2019, 08:35:33 PM
That would be an interesting list Fred. I guess Craftsman tools may be the best known example. My father-in-law used to buy buckets full of old mechanic tools for next to nothing at the Aloha Stadium Swap Meet. If he found a damaged Craftsman tool he would march into Sears without a scrap of paper and get a new one. I guess that's about over now that Sears is going under.
-steve
Steve the Craftsman name was sold to Black and Decker. Same name (same quality?). Dominick
Thanks Dominick. That explains why the Craftsman name showed up at Ace Hdw and K-Mart. Same lifetime guarantee?? Never been a fan of Black and Decker stuff.
-steve