I recently bought another 14/0 from an ebay seller in Hawaii. The price was $320. It was described as having new bearings, drags and new 130lb mono. I got the reel yesterday, It arrived in a box way too small. It was bulging at least 2 inches on either side. I opened it up and it looked like it survived except for a major crack in the right side ring. It was also missing the Rod braces. I sent him a message and he claims that his customers like their reels boxed like this?, and that I could make a claim for the ring and that the brace was in a bag with the handle. The handle was still attached to the reel and there is no bag.
I've been around ebay long enough that this is not the way to do business. I told him I could live with the ring if he sent me one rod brace, that was all that was shown in the photos. The sellers name is reel_hooked and if he doesn't make this right, I'm sending the whole reel back and he can eat the shipping. I consider myself easy to get along with, but when a seller pretty much tells me tough luck, they are going to learn the hard way. ;)
I hate when that happens! Most of the people on Ebay are good sellers from my experience, but the few that do the "wrong thing" leave a bad taste in our mouths. I feel the big problem with ebay is when you leave feedback for the sellers with "power seller" status we don't have the ability to check all of the stars. We're only able to grade on the description of the item, which means they get 5 stars automatically on the ones we can't check. If Ebay doesn't protect their customers better that will ruin the whole auction website business, in time :(
Good luck with the seller,
Dom
you're WAY too nice -- should've snapped a few digital photos of the packaging & all damage/omissions & demanded a fat partial refund to get replacements that are up to your standards, on your own... why trust this guy w/ anything else???
otherwise, eBay dispute resolution really does favor the Buyer in most cases & you should be able to get a full refund, PLUS make him eat return Shipping, as well
Shark Hunter,
I'm sorry to hear about your troubles. I've noticed since I've started selling a few serviced and refurbished reels in Ebay, there are 2 other HI sellers that have been adding 'serviced', refurbished, and 'new parts' to their ads. I assumed these guys are doing a good job on their reels and have been telling the truth on replacement parts, what's included, etc, and have no reason to believe otherwise, since I havn't actually seen any of the other 'refurbished' reels. I did recently service a reel that a customer had bought from another HI seller, who said the reel had hardly been used and that it had been recently 'serviced'. I can attest that the reel was in excellent condition and definately had seen very little use, but it still had factory lubes and definately had never been 'serviced' (maybe my customer just misunderstood him, or maybe he had been lied to). I think it's a good thing that people are willing to truely service their reels, and replace worn or missing parts to make the reels complete and in truely good working condition before selling, but false advertising or misrepresenting reels for sale can hurt everyone who is legitimately trying to sell quality reels. This bothers me. On the other hand, maybe this was just a simple mistake, a mixup, or something? Including rod clamps, complete braces, replacing cracked rings, bearings, and upgrading the drag stacks on these senators can add up quickly. If someone advertises a given reel as having these things then it better have them, or I would return it immediately. Hope the seller makes it right by you.
John
I purchased a Pflueger Templar reel from a guy on Ebay. He described it as being in excellent condition and when I received it, the left side plate bearing was pushed out enough to crack the side plate. When I described it to him, he totally denied the reel was damaged, and said I bought was what shown in the pictures so he wouldn't refund my money. The images he posted did not show the area where the damage was. We exchanged a few more email messages through the Ebay system, and he resorted to calling me a liar, and then other expletives. Fortunately, I filed a complaint with the Ebay resolution center and they ruled in my favor. My money was refunded, including the cost to ship the reel back to the guy. The guy continued to send me outrageous email, leading me to think that he had some psychological issue(s).
The point is that it's good practice to try to resolve the issue with the person first. If that doesn't work, don't hesitate to resort to using the Ebay resolution center.
Sorry to hear about that Daron. I'm sure it will work out in the end.
Its all good guys. ;D
I just wanted you to know that this seller is shady. I've sent him three messages and no reply. This reel looks really nice, I'm going to look inside today, and I bet its not as he described. I will pack it up real nice like it should be and he can refund me. Its a shame that guys think they can pull one over on the Shark Hunter. ;)
do yourself a favor: take photos of what's wrong; pack it up the way you received it & take more photos with top/front & his label plainly visible; THEN put the whole thing in a bigger box to ship back... if you need eBay to resolve a dispute, it really helps if you can SHOW them what was wrong -- don't get involved in "he said/she said" & you'll get all your money back, QUICKLY
Document, document, document!
the expression we use for medical records is that if it isn't in the record it didn't happen.
I pulled the box from the trash to double check and make sure there was no mystery bag that contained the handle ,nut and brace. (The handle is still attached to the reel.) I'm going to bust it open and check the drags, if it does have new drags and bearings, I'm going to keep it and file a claim. He is still insisting there is a bag. I'm starting to think this guy is disillusional.
Do not open up the reel. Just file a complaint with Ebay and have them issue you the refund (be sure to ask for return shipping cost).
I can get you a replacement 14/0 for the same price (or less) in good condition.
If the drags and washers are new, that's a $50 upgrade. I only need to take the handle off to see.
This will be the deal or dealbreaker. New bearings and 130lb mono. I still think that's a good price.
I'll just go for a new ring and rod brace.
Albert, I haven't forgot about your solid surface samples. I am still collecting different colors and will get them glued together for you. Consider it a late Christmas present.
Daron: I am sorry you are having problems with an ebay seller. You probably know this but it might help someone. Go to EBay's customer service link and follow the prompts to resolve the claim. Also I dealt with Tightlines66 he is right on in his descriptions and like you he had some post sales dissonance. :D He is a straight forward seller. Dominick
No post sale dissonance here Buddy! I am glad it has a good home. I have plenty! I have three reels in about every room in the house I need to go through. As far as the 14/0 from this reel_hooked character.
He is in for a rude awakening. The reel doesn't have new drags. Its on the way back to him, and he is eating the return shipping. I tried to be reasonable, There is no reason with a fibber! ;)
I think my 14/0 is making its way back to Hawaii from California by kayak! I sent it back on the 21st. It left Cali on the 1st. USPS estimated delivery is the 11th! I bet Rob would have been there by now! It left from Richmond. Thats right next to Dominick. You didn't snag my Reel did you? Dom ::)
I just picked up another 4-14/0s to refurb. Let me know if your interested.
If it looks like Dominick's. yes. Let me get my cash back first.
My so called "cherry" reel should be received back by this reel_hooked character tomorrow. I sent him an email just to let him know it was coming. It went just as I thought it would. He said he has the invoice where he paid to have it serviced with new drags and bearings. I told him I didn't want something for nothing and the reels drags were melted to the washers and completely dry. The icing on the cake was that the sleeve is damaged too. I can't put a Keta Krank on it, it is so badly distorted.
Live and Learn I guess. I looked at his feedback and this is his first Sale. All his other transactions were buys. Well, he thought it was his first sale ;)
I followed the ebay return procedure and He is to pay the return shipping because I listed it as defective.
There is always a bad apple to ruin it for us good guys. I've bought a ton of reels off ebay and I can honestly say, This was only the second one I had to return. The other was a 16/0 with a warped spool.
The only reason I started this thread was to warn you guys of this Seller. reel_hooked is his screen name.
He is a real fibber! ;)
I'm glad you're getting out of this sale. I never buy from someone's first listing either, the rookies sometimes don't understand that they can be held accountable. EBay is trying to back the purchasers right now, to the point where it's easy for a buyer to cheat the seller.
Be careful buying from ebay pawn shops. They use employees to run the bids up which is illegal. When an employee wins the bid you will see it get relisted in a few days.
You can click on the bid number and see the bidders. Click on the bidder and if you see that he does 50% with this seller it really smells fishy. This practice is against the ebay rules but they get away with it anyway.
Quote from: Newell Nut on January 10, 2014, 01:52:24 PM
Be careful buying from ebay pawn shops. They use employees to run the bids up which is illegal. When an employee wins the bid you will see it get relisted in a few days.
You can click on the bid number and see the bidders. Click on the bidder and if you see that he does 50% with this seller it really smells fishy. This practice is against the ebay rules but they get away with it anyway.
good tip on checking to see if the bidder might be a shill. I usually only bid once.
He sent me an email today and has realized he is going to eat it. He is blaming the drags on his repair guy. I hate to be the squeaky wheel, but it is what it is. At least we are on good terms now. I think he will be more careful in the future.
Let me know once you've got your money back, so I can hook you up with that quality 14/0. I can knock $25 off if you don't want it spooled, and another $25 if you didn't want the handle knob and arm (thought U will likely upgrade to jets crank/Alan tani knob). I'll PM you sum pics of the finished reel as soon as I finish with my other customers' reels here.
John
I'll pay the full $400 John. I want the amber handle and the 130lb mono. That's still a great deal considering it will have new drags and bearings. Plus there is the chrome spool, I'll probably swap out the bridge with a chrome one I have, and double dog it. Hopefully in the near future, we will has stainless sleeves for these.
Quote from: Newell Nut on January 10, 2014, 01:52:24 PM
Be careful buying from ebay pawn shops. They use employees to run the bids up which is illegal. When an employee wins the bid you will see it get relisted in a few days.
You can click on the bid number and see the bidders. Click on the bidder and if you see that he does 50% with this seller it really smells fishy. This practice is against the ebay rules but they get away with it anyway.
Usually, if I buy from a pawn shop Dwight, I'll make an offer or a buy it now. I know all about the shilling. There are some good finds to be had there. I got My Cherry 16/0 from a pawn shop for $600 and it is Nice! ;)
Well, my reel finally made it to Honolulu. Its all over, but the crying! ;D
He picked up the reel and asked how to check the drags. I told him to just remove the handle and you can see they are toast. Then He said the reel was damaged. I packed this reel in 6 layers of bubble wrap in a tight box and then put three inches of solid foam around it inside a bigger box and taped it up tight!
It could withstand a 10 foot drop and I bet it would be fine. I filed a case immediately. I hate when things get like this on ebay. You have to fight them tooth and nail to get your hard earned money back. >:( Stay away from this guy. He is a liar and a Cheat! I will win this BATTLE! ;)
Man!
Ebay is really dropping the ball on this one! I bought this reel on the 13th of Dec. This guy has had it back for a week. I opened a case last Friday. I even contacted Paypal about the hold up. No response whatsoever! When I look at my case details, it says customer support will contact me within 48 hours.
That was on Friday. It is Wednesday. Maybe they mean 48 days. ::)
Not good! I hope you prevail.
It happens sometimes out here. It took 14 weeks for a delivery of two ceiling fans that were listed as 6-10 weeks.
Ron
Quote from: floating doc on January 22, 2014, 07:32:30 PM
Not good! I hope you prevail.
Well, I finally got an email from customer service today. I gave them a call and I won! I should have my money in 24 hours! ;D
Mr. reel_hooked is going to have a bad day! >:(
Glad it finally worked out for you.
Me too! ;D I'm sure you guys are getting tired of hearing it! ::)
Huzah
Rgds
Mark
Huzza! Indeed!
Quote from: Shark Hunter on January 22, 2014, 09:50:51 PM
Me too! ;D I'm sure you guys are getting tired of hearing it! ::)
Actually, no. At least speaking for me, I'm not tired of hearing about it. We're pulling for you, and glad to have the updates!
I hate calling ebay. I am in no means prejudice, but I usually can't understand the person on the other end. It was a walk in the park this time. I had to explain my Dilemma to three different people, but they were all very nice and I had no problems understanding anyone. They were very apologetic as well and the money is back on my card already! ;D He also had to pay the shipping both ways from Hawaii. Mark one up for the Shark Hunter! 8)
I had trouble with a seller with a 6/0 in the Fall called Ebay no problem but I guess I didn.t explain it right. I got stuck for return shipping. I asked for the P O for the cheapest shipping & it took 2 weeks to get to him.
Mike
It Happens Mike,
Not everyone can be as outstanding as us! ;D
This guy was just a real dimwit. I got the reel fast enough, but there was a brace missing and a cracked ring. I told him I could live with the ring, just send me the rod brace. He insisted the brace was in a bag with the handle. The handle was still attached to the damn reel. I tried to explain this to him three times and finally, when I saw the drags were toast, I filed a return. Ebay supplied the return shipping label. He then said, Oh, I found the brace, its on the way. I just stayed quiet, until the reel reached Honolulu. The Brace never came. I told him that the reel was ready for pickup at the post office. He picked it up, I had his signature of him picking it up.
He contacted me the next day and asked, How do I check these drags? I have an invoice from the repair shop that shows them being new. I explained to him to remove the handle and see for yourself.
His next reply was, How do I check the bearings? I replied that it would take a teardown to conform this, but since the drags were shot, I'm sure the bearing are old as well.
Then he said, Oh, well the reel is damaged, The handle is bent and there is slop in the spool. I filed a claim immediately as I could see this guy was full of it. That reel was packed in six layers of bubble wrap tightly, then put in a bigger box with 3" foam on all sides! I waited six days and don't hear from either the seller or ebay. I called them today and had to repeat all this to three different people, but I got my $342 dollars back! The $320 for the reel and $22 shipping. Whew! The whole phone call took about 15 minutes. I am a happy Camper Now and I will Shut up! Halleluja! Holy S>^%$! Where's the Tylenol?! ;D
Glad to see you got that taken care of. I hate liars and theives. If its broke tell the person buying it. It is one thing to know what to expect, its another to be like oh man i cant wait. And then when you get it your like WTF...
Yes, that was a Big WTF!
You got a line on a 14 yet Chris? You have four months to Build the Senator Prime! ;)
My trip is going to be Chaotic with all the Family and all, but I am taking some serious time on the sand to land some Sharks. With any luck, I'll hook into the Mack Daddy and we will all have to take a turn on the 14! ;)