Haven't posted in a while. Lots of things happening. Anyway, I needed a anti reverse claw spring for a BG 90. Looked on ebay, called all of the local shops and came up empty. I called Daiwa in California and they are mailing me two of them for free. I was expecting to pay shipping plus parts but I was pleasantly surprised by their customer service. Needless to say I must give them a positive plug.
Hope all of you are doing well during this pandemic.
Scott
There are many great customer service companies out there, Scott --
Daiwa has always been excellent with me.
Last week, my cell phone holster made by 5.11 developed a broken belt snap. Not a big deal. Had it for 12 years. It was pretty worn. Called 5.11 for the heck of it -- they said just send us a photo for our records -- and we will send you out a new one. No receipt, no questions, no drama -- just doing what we would not expect for a customer.
When a company does something good that is unexpected -- they earn my business and recommendations to others -- for life.
Thanks for posting...
Best,
Fred
Had a gent tell me not a week ago about a similar situation/response with Daiwa. They sound like they're doing something right over there.
Frank
They've been doing that for years that I've dealt with them. Especially if it's just one small part.