>:( I should have known better then to place an order with MudHole , but I did. In my own defense I was hoping that it would be an better experience this time. But as luck would have it NO! first they charge me $15 and change for an order that weighed about 2# Cork,Guides,hook keepers. etc. Light stuff. Then I find the jerk on the other end charged my card TWICE! damn! I called them on it, and the guy on the other end blew it off and said well he made a mistake and hit the button twice, and they would credit the card in a few days. I was about to tell him cancel the Fin order, but that would do me no good at all, so I :-X my mouth. To top it all of I made the order the 22 and they just made the shipping label today ??? >:( This is the very last time I will make an order from them! The should change the name to AzzHole Not MudHole!
Joe
I feel your pain Joe, I'm really disliking that place. I once ordered a reel seat and it got lost in the mail, it took a lot of arguing with them to get another one shipped to me, end up being a two months ordeal ::)
I like these places better
http://www.jannsnetcraft.com/rod-building/
http://www.californiatacklehouse.com/
Marc..
Have to agree with you on that one Joe! They are the pits! >:( >:(
Hey Joe don't forget Jon Vadney who adds so much to this site. Check out his website. First go here. http://alantani.com/index.php?topic=11638.0 Marq is correct in that California Tackle House is Jon's site. Dominick
Great point, Dominick --
None of us need to go too far off the reservation --
Plus, when we do -- sometimes it works out, and sometimes it doesn't.
If it works out well -- we share it with everyone on the AT site -- if it doesn't pan out, we learn another lesson...
95% of what most of us need -- is already on the AT site -- Jon, Dwight, Adam, Bryan, Alan, Tom, Randy, Black Pearl, Lou, Mr. Mayo, Dawn, Mo at Scott's, Penn, Okuma, and so many others who are just top notch.
Plus all of the help and parts available from members who are family -- in their endeavors to help each other.
My old saying has always been -- "Never leave an old friend for a new one...better to have two friends, respect and confidently use both of their services".
Kind of corny, I know -- but has always worked well for me.
Thanks for the reminder, Counselor.
Best,
Fred
Quote from: foakes on March 25, 2016, 05:43:09 PM
95% of what most of us need -- is already on the AT site -- Jon, Dwight, Adam, Bryan, Alan, Tom, Randy, Black Pearl, Lou, Mr. Mayo, Dawn, Mo at Scott's, Penn, Okuma, and so many others who are just top notch.
Plus a certain gent who goes by the name of Fred... ;)
~
A~
Been 10 yrs since I ordered anything from them but when I was I never had a single issue with them.
I purchased everything for building five rods from them. My order was shipped quickly and everything was just as ordered. Something must have changed?
Not a problem anymore because I will be buying all my new rods from California tackle!
Building a rod is kinda like cooking, ten cooks with the same recipe and the food doesn't taste the same from one to the next.
Ten rod builders with the same components will build ten distinct rods.
When you find someone that cooks to your liking stick with them!
Jon is an excellant chef! Literally!
Hes pretty talented with building rods too!
Everyone has been bad mouthing Mudhole, and consequently I worked dillagently on trying to source components elsewhere. Te local rod building community here on Oahu has been an asset. However, I must admit that with shipping to HI being an issue, Mudhole has actually been the cheapest and fastest mainland rodbuilding supply company (of the 3 companies I have placed orders 7 orders thus far with). I will likely continue to order from them.
John
Sorry for your troubles Joe,
Get Bit is where I go.
Quote from: Shark Hunter on March 25, 2016, 10:00:03 PM
Sorry for your troubles Joe,
Get Bit is where I go.
Very poetic, Daron. I find the folks I've dealt with on the phone at Get Bit do have a better attitude and are more friendly than MudHole, but they make more mistakes on my orders than anyone else...
Sid
Poetic as it may seem Sid.
I don't build rods. I know guys that do, and this is where they go.
Mudhole has advantages due to size and inventory but when I go there nobody knows me. When I walk into Get Bit which is only about 3 miles from them everybody knows me and very customer sensitive. Get Bit is smaller in floor space so they can't stock everything that we can dream of to use but they can get most anything if given a few days. Kevin and team have been very good to me.
Maybe someone here remembers the Mudhole of old-man that was a great little organisation with some truly unique products & great service.
But time has a way of changing things and my own experience of late has been similar to others here-the net has opened up so many different source that 'll use M*dh*l* for reference but I doubt they'll see much business from me.
I thought that Mudhole was horrible to deal with until I tried Get Bit. That was an even worse experience. But, after deciding which blank you want based on manufacturer specs you sort of have to buy it wherever you can find it.
-stev
I have purchased from Mudhole for a few years now with very little problems. If you want to complain try using Jonny's Pond or Acid rod. They can't deliver anything on time. Jonny's pond sends you what ever they have. Even if you didn't order it and then play stupid. Then they still send the wrong item until you give up and get your money back. Acid rod is a drop shipper they never have anything in stock. They won't tell you until you ask a week later. Then cry when you want your money back. Mudhole let's you know up front. That way you are not waiting for something that they don't have.
Anyone have experience with Schoff Tackle in Puyallup, WA? They have the long blanks I'm looking for.
-steve
I have had nothing but good experiences with mudhole and get bit.although I have never had to get anything shipped from either of them. I have placed many online orders and picked them up in person without problems. Both of them are very helpful and willing to go out of their way to help me get the right parts when I dont know what im doing. I would shop with them again.
Quote from: otownjoe on March 26, 2016, 08:53:24 PM
I have had nothing but good experiences with mudhole and get bit.although I have never had to get anything shipped from either of them. I have placed many online orders and picked them up in person without problems. Both of them are very helpful and willing to go out of their way to help me get the right parts when I dont know what im doing. I would shop with them again.
OT Joe reminds me of one other important point --
We are in a transition stage regarding retailing --
There are good companies that really do a good job on site, in person.
And there are companies that do a good job on site and also online.
Unfortunately, in this day and age of Amazon and all the other online eRetailers, online shopping, shipping around the world with just a few clicks --
Any company may not be up to speed with the details necessary for a solid and capable online experience for all involved.
Just because they have a website -- is no guarantee of the personell to follow through promptly and capably with processing and shipping out an order accurately.
They also need a good, sharp website that is responsive -- and not slow or clunky. People will not come back, period.
The companies that have embraced this new model -- and have a constant follow-through will succeed.
Those that have not made the investment in efficient online resources, shipping, and qualified, responsible employees, safe handling of your payments, and a liberal and simple refund and return policy -- will likely just tread water -- while leaving a lot of potential profit on the table -- then eventually going out of business because they are not responsive and competitive.
Just look at the big companies like HD, Lowes, Amazon, and thousands of others. They have all got on the bus.
We live in a fairly remote rural, mountain area. But we have decent internet. We can and do order from Amazon and others -- 24/7 -- generally free shipping, and the UPS or Fedex truck is up our driveway within 2 days. Yes, I would prefer to buy local, and we do when possible -- but many times, after driving 40 miles to get an item -- it is not in stock -- but they say, you can order it online.
Over a century ago, there were more than a few companies manufacturing "buggy whips". With the advent of the automobile -- there was no great call for this product very much longer. So these companies either adapted to other models and products -- or they went out of business.
Just my opinions...
Best,
Fred
Absolutely not, Joe --
You have every right to feel as you do -- and I have felt the same as you many times -- and still do...
You, Ruth, Sue, and I are from the old school where a handshake and one's word is worth more than any signature.
I was merely expressing my thoughts about the world we live in today -- for better or worse.
There are good things about our times -- and many not so good things.
One of the best things are places like our Alan Tani site -- all due to the internet.
Old fashioned corny values -- new technology.
Best,
Fred
I've used mudhole too and was less than impressed but was trying to save a few bucks. They sent me a set of guides and the rings didn't match. I guess they figured I was color blind or something. Did the same thing to a buddy of mine I guess they were trying to get rid of some discontinued stock.
Anyone on here use anglers workshop? I've been buying from them since before the internet and have always had great service and fair prices. They were sold and moved to a different state but I still use them for most of what I can't get locally. I had one of my old rod dryers break that I got from them about 20 years ago, The guy was nice enough to track down the part for the old model and send it to me, could have done it the easy way and told me to buy a new one. Of course they've made a mistake here and there but always corrected it quickly. Nice catalog too.
I only build a couple rods a year but I have used Mudhole almost exclusively for the last ten years. Never had a problem with them ordering on line or in person.
Quote from: mikeysm on March 26, 2016, 03:09:16 PMIf you want to complain try using Jonny's Pond or Acid rod. They can't deliver anything on time. Jonny's pond sends you what ever they have. Even if you didn't order it and then play stupid. Then they still send the wrong item until you give up and get your money back.
Looks like Johnny's Pond is run out of a house . . . Probably NOTHING "in stock", at all !
http://listings.findthecompany.com/l/14700778/Johnny-s-Pond-in-Jefferson-Township-PA (http://listings.findthecompany.com/l/14700778/Johnny-s-Pond-in-Jefferson-Township-PA)
http://www.johnnyspond.com/ (http://www.johnnyspond.com/)
Yea, the shipping charges from them can be a pain but I've never had any real problems with my orders and they have the widest product line cause they're so big. Just pisses you off to have to pay high shipping charges for things that weigh a feather.