Has anybody else had problems with this supplier? I ordered some Shimano parts 14th December they still are on backorder & they haven't responded to my last 3 emails. I am less than impressed with their customer service.
Rgds
Mark
yeah, great website for schematics, but the parts situation has been up and down. for most parts, i'd have to recommend the manufacturers. for penn parts, it's mysticparts.com, for aftermarket drags and bearings, it's smoothdrag.com, and for more bearings, it's bocabearings.com.
I waited months for Daiwa parts from them. Slow but they obtained parts I could not get from Daiwa so they are OK if you are patient.
Have used Penn Parts & Smooth Drag before & found their service excellent, especially Penn Parts sending some replacement parts after the first shipment was lost in transit. I'll put this one down to a life lesson, have now lodged a dispute with Paypal so hopefully it will be resolved. It's the lack of communication that I find most annoying.
Rgds
Mark
You want me to give Lucca a buzz and see if he will go over and teach them some communicating lessons? ;)
Quote from: MFB on February 28, 2014, 11:04:28 PM
Have used Penn Parts & Smooth Drag before & found their service excellent, especially Penn Parts sending some replacement parts after the first shipment was lost in transit. I'll put this one down to a life lesson, have now lodged a dispute with Paypal so hopefully it will be resolved. It's the lack of communication that I find most annoying.
Rgds
Mark
Shimano with their new on-line ordering system is pretty darn good as well. 1 or less for parts. Funny, orders are taken at g.loomis in WA but parts are shipped from Irvine (shimano).
Hi Shark Hunter,
I don't think putting a race horse's head in somebody's bed is the appropriate course of action just yet. This is more of a cautionary tale, as at the moment I wouldn't recommend them to anyone. I appreciate the offer though :)
Rgds
Mark
Here we go again............
First off, let me state this is NOT directed and individual Canadians, (I probably have more Canadian relatives than you do). As someone who has had a Canada Post mailbox, and owns rental property in Canada that involves both receiving and sending mail, I can honestly say Canada Post is third world average as far as delivery goes... factor in customs coming into and leaving the county, I can only image how Mike ever gets his inventory in, let alone is able to ship it back out. I guess my point is even under the best of circumstances, ordering something from Canada that's not manufactured in Canada is at the end of a tenuous supply chain.
Regardless of their geographical location, I would of thought that any business that had supply issues, would have more open lines of communication. It is not good business practice to ignore your customers, even the small ones.
Rgds
Mark
Quote from: MFB on March 01, 2014, 01:14:01 AM
Regardless of their geographical location, I would of thought that any business that had supply issues, would have more open lines of communication. It is not good business practice to ignore your customers, even the small ones.
Sorry to hear about your woes Mark. I hope it works out for you and thanks for the heads up.
I believe that good business has no excuses.
This is why we ALL need to only have Penn's ;) ;D ;D ;D
When I order parts from them, I'll put the reel aside and forget about it. Someday somehow when the parts arrived, I'll be searching for the reel.
To me, reel are nothing live and death and don't care about the wait.
I seem to remember a similar thread on here some time ago when a rep from Mikes promised to improve their service.
Found it! Mike's poster was CiCiColes.
http://alantani.com/index.php?topic=3605.msg47151#msg47151
Quote from: BMITCH on March 01, 2014, 10:37:15 AM
This is why we ALL need to only have Penn's ;) ;D ;D ;D
Don't start anything Bob, I'm not in the mood ;D
Come on down for coffee tomorrow and bring that snow blower with you....12" expected ::)
Yeah, like 12 to 18 here. How bout coffee and you throw in some of that home made sausage? Deal?
Quote from: BMITCH on March 01, 2014, 10:37:15 AM
This is why we ALL need to only have Penn's ;) ;D ;D ;D
[Love my Shimano TLD30A]
Quote from: Shark Hunter on February 28, 2014, 11:10:34 PM
You want me to give Lucca a buzz and see if he will go over and teach them some communicating lessons? ;)
That was a good morning laugh !
Sal, the tropical depression that just moved through fiji dumped a reported 412mm of rain on us in 48hrs.. over 16"
.. i had to put a leash on my kayak :D I used to love shoveling snow.
If it were just snow, I would love it too. Its the ice on top that makes it a PIA! >:(
Whoa, yeah I just heard from my brother that you guys are bracing for another winter storm...an icy one.
break out the studs!
ummm ok, as much as I miss ice & snow driving... I'd much rather have just the rain :o
Shoveling rain does not bother me either.
Quote from: seaeagle2 on March 01, 2014, 12:54:56 AM
First off, let me state this is NOT directed and individual Canadians, (I probably have more Canadian relatives than you do). As someone who has had a Canada Post mailbox, and owns rental property in Canada that involves both receiving and sending mail, I can honestly say Canada Post is third world average as far as delivery goes... factor in customs coming into and leaving the county, I can only image how Mike ever gets his inventory in, let alone is able to ship it back out. I guess my point is even under the best of circumstances, ordering something from Canada that's not manufactured in Canada is at the end of a tenuous supply chain.
I beg to differ, VEHEMENTLY! In my experience, there's absolutely nothing wrong with Canada Post -- their small packages are economical & prompt
to the US border!!! How long a package sits at US Customs before it's transferred to USPS, is a different story -- could be days, could be MONTHS! Now, this was true for numerous shipments of semi-precious stones -- NOT METAL. If you consider post-9/11 paranoia about a box of small metal parts, settle in for a LOOOOOONG wait.
Never bought anything from Mike's & NEVER WILL, on sheer principle -- they're THIEVES! I wanted some parts for original Sustain 4000F -- Mike's price: almost $
400US for a spool; about $
60US for a spool-support bearing+washers... on eBay, a complete near-mint reel occasionally pops up for <$150 -- bye-bye Mike
Quote from: Keta on March 02, 2014, 02:51:12 AM
Shoveling rain does not bother me either.
lmao... funny Lee.. thanks for the lunchtime laugh!
Quote from: philaroman on March 02, 2014, 11:42:25 PMI beg to differ, VEHEMENTLY! In my experience, there's absolutely nothing wrong with Canada Post -- their small packages are economical & prompt to the US border!!! How long a package sits at US Customs before it's transferred to USPS, is a different story -- could be days, could be MONTHS! Now, this was true for numerous shipments of semi-precious stones -- NOT METAL. If you consider post-9/11 paranoia about a box of small metal parts, settle in for a LOOOOOONG wait.
It works both ways. I can mail things to my daughters PO Box in a town just south of the border and 90 miles south of her home and it gets there in 3-5 days, if I mail it to her house it takes 2 to 3 weeks.
Got a reply saying my parts had arrived, but have asked for a refund so I will see what happens.
Rgds
Mark
75 days. Guess I won't be ordering from Mikes.
Hey all!
I see I have already been referenced here so I will not give my speech again. We are here though and aren't out to scam
anyone.
Mark, can I offer you free shipping on your order? If not, I will make sure it is fully refunded immediately. I do apologize that it
took so long to fill it. We definitely did not expect the stock order to take as long as it did. That of course does not excuse me
from not following up with you as I should have. I had been awaiting a follow up to find out what was going on. I should have
touched base with you though to keep you in the loop. My sincerest of apologies!
Also, in regards to some overpriced Shimano parts. If you ever find something that seems outrageously priced - definitely contact us!
We update our price lists using the lists provided by Shimano every year. Unfortunately, there are some parts that don't get properly
updated. I have come across parts that were listed for $300 but really should be $20. We try to fix these as fast as possible but there
are some that slip through the cracks. So don't hesitate to point this out!
If anyone else has some questions or issues, please let me know. I am always happy to help out! Due to the amount of stock inquiries
we receive I always like to suggest customers use ATTN CIERRA in the subject line of their email when contacting me directly via
mikesreelrep@gmail.com. I search for it daily to make sure I can help right away.
Cierra
Glad to read the nice response
Hope this works out for all involved!
Quote from: philaroman on March 02, 2014, 11:42:25 PM
Never bought anything from Mike's & NEVER WILL, on sheer principle -- they're THIEVES!
Philaroman: don't you think that a little harsh? They are merely pricing their product. If you think it is too high try finding it cheaper elsewhere. With a thief you don't see it coming. I am not sticking up for Mike's except that the harsh comment was uncalled for. Dominick
if it's a question of a computer glitch, as Cierra explained, then I certainly take back every word & apologize. furthermore, I'd urge people to be a bit more tolerant w/ shipping delays from international vendors & direct some of their displeasure at US Customs
on the other hand, if a vendor intentionally tries to sell a spool for the cost of a complete reel (or more), then "harsh" was my intent. if thievery is wrong term, tell me a better one -- as long as it expresses a good measure of indignant outrage, it'll do
This was not a pricing issue for me, just a service and delivery one. I have emailed Cierra directly & hopefully this matter will be resolved soon, I did not mean to imply in any way that they were dishonest. Hopefully they can address the concerns I have raised and we can all move forward.
Rgds
Mark
Would it not all go to what's available where? Shimano is in Japan. Here's how it works. For Canadians:
1. Order a part from the sports store.
2. The order goes to Shimano Canada in Peterborough Ontario.
3. Shimano Canada orders the parts from Shimano USA in California.
4. Japan sends the parts to Shimano USA. (if not in stock in CA)
5: Shimano USA not Shimano Canada, sends the parts to the Canadian customer, via private courier.
6: The bill comes from Shimano Canada.
An American ordering a part from Canada goes through the same process. Why not just order from Shimano USA ?
When I make an order at the local sports store, I've waited up to a month for a standard part like a line pawl for a Calcutta 700. The sports store places the order with the Shimano "rep" in Vancouver, who then sends it off, as above.
I live in New Zealand.
Rgds
Mark
Quote from: MFB on March 07, 2014, 06:29:37 PM
I live in New Zealand.
Rgds
Mark
Rodger that, Mark.. Hope it all works out. KD
Mike's reel repair is slow but they get there in the end. Interesting about the Canadian postage service compared to the US postage service. I was in Alaska and wanted to post some stuff back to Australia. The person at the post office said that I needed a custom's declaration and that I could only do that on line and they had no facilities to do that????? I was a tourist and found this very strange. I waited till we were back in Canada.... no problems.
One of the top challenges, foreign or domestic Mike's has, is one-on-one communication. I call quite often, but my odds of getting an actual human are about 20-1. So for every 20 calls, I connect with a person, but once. I phone, and alert them to the fact I just sent an email, so be on watch for it. Works for me. Multiple emails do nothing but clutter their in basket.... they get between 450-600 emails a day. And, that's a whack of emails.
Alan doesn't seem to have a problem with it and He is only one Man! ;)
Quote from: Shark Hunter on March 08, 2014, 10:09:27 PM
Alan doesn't seem to have a problem with it and He is only one Man! ;)
And that's why you call him El Jefe... ;D Dominick
Quote from: Shark Hunter on March 08, 2014, 10:09:27 PM
Alan doesn't seem to have a problem with it and He is only one Man! ;)
Problem with what? Phone, 500 emails daily, back orders, or ...? I've never phoned AT, but in the dealings I've had, (emails) I've always received a reply within a few days. I have not bought overly much, mainly Penn wrenches, and a few odds and sods.
That's exactly my point Ken. Alan has no problem answering all the emails from everyone here. Sends everybody what they want. Works a full time job. Has a family Life. And seems to keep it all together to make this awesome site what it is. I don't see the problem trying to run a business when Alan can do it without blinking an eye. ;) Credit is due to the Man that earns it! And works very hard to do so. >:(
All hail Alan! ;D
I mean El Jefe. :D
Parts arrived today, so can finally put this to rest. Thanks for your help on sorting this out Cierra.
Rgds
Mark
there's alot of stuff around the house that doesn't get done. just ask the wife! ;D
like the yard Alan? ;D ;D ;D
There is more oceans on the planet than there is land. Therefore according to the laws of nature, we should spend more time fishing than mowing lawns. ;D
Rgds
Mark
Quote from: Dominick on March 09, 2014, 03:52:19 AM
Quote from: Shark Hunter on March 08, 2014, 10:09:27 PM
Alan doesn't seem to have a problem with it and He is only one Man! ;)
And that's why you call him El Jefe... ;D Dominick
in Fijian we'd call him Bosso Levu
WOW!! and all that for some reel parts and US&Canadian postal service ::) oops and communication,yes that's a big one today. Glad it worked out for everyone.
Warning!! Warning!! Don't try calling Wall-Mart or dealing with them. Unless you have a degree in stopped. >:(
Ive ordered parts to fix a penn 150 & 160 from mikes, The parts came fast and I fixed reels. So they were good for me ;). Im really sorry it was Scotts mysticparts not mikes
"Edited as per Moderators to correct Scott's Bait & Tackle over to their new store name Mystic Reel Parts / www.mysticparts.com"
I just wanted to say I received exceptional service from Mike's. I recently ordered some parts for a pro max 5600; I needed a brass washer and c-clip. I was required to spend at least $10 so I just threw in some plastic levelwind cogs as I figured they'd be most likely to break in future. I received an email stating that the cogs were on backorder but I wanted the other parts to get this reel running. I went to send an email and noticed on the order confirmation email that it said not to email but to place all correspondence through the website (using your login). I did this and told them just to leave the price as is and send the c-clip and washer out without the cogs. Within 24 hours I had three emails in my inbox; the first stating my order had been updated, the second from paypal saying I had a partial refund and the third stating my order had been shipped. I am not sure if they don't reply to emails and thus the problems people are having but I have to say I am very happy and I have not even received the parts yet.
As I'm sure everyone here has dealt with problems of one sort or the other in mail orders or generally business there selves. Problem is, you can do 100 transactions right and do only one wrong you become a bad guy.
As an amateur Gun Smith I have dealt with Brownells since the early 70s, never had one problem with them in all that time...They are celebrating there 75th year in business this year. I would be surprised if anyone had anything bad to say about them,based on my experience. But that doesn't guarantee that there isn't anyone out there that has.
I'm willing to give a business the benefit of doubt until it becomes apparent they just don't care, only because I have been there and the customer isn't always right.
One more thing I would like to say. We all are dealing with big business today,huge conglomerations that treat people like dirt..there is no personal touch in there way of doing business, like it was back in the day of mom and pop stores and in my opinion we the customers carry our dislike of there treatment to others that really are trying there best to make it in small businesses. So I say direct you anger were it is needed BIG BUSINESS!! Give the little guy a break. PLEASE!!
Couldnt have said it better myself. I just got sent the wrong bearings for a reel from a guy on ebay and I wont give him bad feedback unless he didnt exchange them. As long as I get what I ordered Im happy its not like I dont have extra reels or poles that I can use
Late as usual, but I had one transaction with Mike's reel repair.
I ordered some parts early in September (2010). Sometime in November I started wondering about them. Early in December, I started emailing mike's reel repair. After several emails, I received a response from them telling me the order had been shipped long ago.
Since most mailings take two or three days, I was skeptical about their response.
Finally, about January 10, the parts arrived. They were post marked September 11. I have no idea where they hid for four months. I don't think Mike's was the problem. As indicated in an earlier post, I suspect they got stuck at the border. Our tax dollars at work.
Quote from: Unutt on December 30, 2014, 06:07:18 AM
Late as usual, but I had one transaction with Mike
'S reel repair.
I ordered some parts early in September (2010). Sometime in November I started wondering about them. Early in December, I started emailing mike's reel repair. After several emails, I received a response from them telling me the order had been shipped long ago.
Since most mailings take two or three days, I was skeptical about their response.
Finally, about January 10, the parts arrived. They were post marked September 11. I have no idea where they hid for four months. I don't think Mike's was the problem. As indicated in an earlier post, I suspect they got stuck at the border. Out tax dollars at work.
It's a tough situation when mail ordering items from other places like Canada or England for instance. But if that is your only choice then it is what it is.
In my mind it's much more of a bother when you need a part for and American made product and you go to a dealer and it takes weeks to get that part....something wrong there,if ya ask me.
29 July 2014 - Order "A" sent
31 July 2014 - Email received, they don't accept amex and ask if they sent paypal invoice is okay.
31 July 2014 - I sent the amount by paypal before receiving their invoice.
01 Aug 2014 - Email received, both parts out of stock.
27 Aug 2014 - Email received, one of the parts no longer available, and will refund.
29 Aug 2014 - Email received, will refund for non available parts and available one move to shipping department.
---------
Then I totally forget about the above order and the reels that require parts.
08 Nov 2014 - I made order "B" and received them around two weeks or so.
----------
Back to issue with order "A"
16 Jan 2015 - Email sent, question why have I not received any parts nor refund.
16 Jan 2015 - Email received, "Our apologies, paypal does not notify us once a payment has been made. Your order has been sent over to shipping, and a refund for the NLA part will be issued before your order has shipped."
03 Feb 2015 - No parts nor refund received ...>_<...
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Update
04 Feb 2015 - Email received, non available parts refunded. Status of package "shipped"
I just they are reading this thread as well :-)
I hope for your sake it hasn't been an expensive loss or potential loss. I would also recommend using a more reliable source in the future,since this one has proven not to be in quite a few cases.
As a small business person myself, I do my very best to please my customers, but I will also say that I do not do business on the internet, as far as my business is concerned, I do purchase parts from proven reputable sources. In my case that is firearms parts and tools.
I am sure Alan or Brian and some of the other repair people here can help you in your future needs, those are the people I would trust as far as Reel parts and repair are concerned.
At the end of the day, they do deliver the parts. Question is how long are you willing to wait ...>_<...