I visited Bass Pro Shops in Florida today, wanting to see some of Daiwa's latest reel offerings. Much to my surprise, there were none to be found. Upon inquiring, I was shown a handful of spinners left behind the counter, and told that BPS is phasing out Daiwa due to their poor customer service.
Wow, I had no idea. Just a few months ago I ordered some small parts from them, and they were sent to me at no charge and quick too. Hmm... ???
I had the same experience with their customer service, shipped my parts request at no cost. I had called them during a year end inventory that had their parts department closed for a week. They sent the parts the day the department reopened.
I have several daiwas and love them. Small lightweight and tough as nails.
Daiwa has been nothing but good to me. Not sure what that's about.
I think it's more like BPS doesn't sell to many Daiwa reels so they have to make up some kind of excuse. They don't sell much in the Fin-Nor line either. They try to push their house brand Made in China copies which are almost impossible to get parts for.
I have had nothing but good experience with Daiwa Customer Service Department.
Same here down under. I here a lot of complaints from tackle store owners about Daiwa Customer Service, but personally have never had a problem with them.
They've even managed to find parts which were no longer available according to their system and sent them out free of charge.
Same here in Oz. I have had pretty good service from the boys in service and parts.
Looking for a rotor for an 07 Luvias once, was sitting down for the quote when I was told to stand by while they looked through the wrecks drawer. Bingo, good second hand one for about $10.
Can't complain (and believe me, I usually do, ad-nauseum!)
cheers
Steve
Quote from: RowdyW on May 19, 2016, 08:34:46 PM
I think it's more like BPS doesn't sell to many Daiwa reels so they have to make up some kind of excuse. They don't sell much in the Fin-Nor line either. They try to push their house brand Made in China copies which are almost impossible to get parts for.
Yes. In general, when vendor A discontinues supplier B, don't give too much credence to A's public explanations.
Mike
Bass Pro Shops is a big operation, like Cabela's, or Herters and others in days gone by.
As such, they are run by a Corporate Board -- and everything has to pencil out to a certain percentage of net profit at the end of the day -- or they stop carrying it.
A corporation can cut expenses to increase profits, become more efficient, or squeeze their suppliers for price breaks due to their volume buying.
Another approach is the WalMart technique of demanding lower wholesale pricing along with reducing the quality of the products in places that do not show on the exterior. WalMart has done this with ABU, and Cabelas has done this with many of the manufacturers of Asian products.
Not banging the big boys -- just saying this is the way of the world today -- and maybe Daiwa wasn't willing to play ball. And then BPS uses the excuse that Daiwa is not supporting their products as a reason for dropping the line.
Methinks...Hogwash!
I have had nothing but excellent service and parts supplied from Daiwa.
There is more I know, and can say -- but now is not the time to get into that.
Just my opinions.
Best,
Fred
Most likely they are trying to push their own brand. Take away peoples options and they buy your products.
Mike
Its about BPS trying to squeeze Daiwa and Daiwa refusing to play ball.
It is not the "customer service" of consumers, but the refusal of Daiwa to "service" BPS by cutting prices, accepting returns from BPS with no questions asked etc and increasing profit to BPS that never gets shared with anyone other than Johnny Morris lol.
Makes me more of a fan of Daiwa than previously! :D
As others have stated, Daiwa has been nothing but good to me. Maybe its BPS wanting to sell more of their crappy house brand reels ::)
I know this thread is over a month old, but I've had mixed results from Daiwa. had an issue with a rod, was able to speak with repair guys several times and they decided to replace my rod for free as they couldn't repair it.
I've been having problems with my lexa reel recently and tried to talk to the repair guys to get some guidance and was told I couldn't talk with them, that I'd have to send the reel in and pay to have it looked at and repaired if needed. I'm stubborn and want to get this done myself, could just use some guidance from them...but keep getting shut out.
don't understand the two different approaches...
Quote from: kungajim on June 17, 2016, 06:08:58 PM
I know this thread is over a month old, but I've had mixed results from Daiwa. had an issue with a rod, was able to speak with repair guys several times and they decided to replace my rod for free as they couldn't repair it.
I've been having problems with my lexa reel recently and tried to talk to the repair guys to get some guidance and was told I couldn't talk with them, that I'd have to send the reel in and pay to have it looked at and repaired if needed. I'm stubborn and want to get this done myself, could just use some guidance from them...but keep getting shut out.
don't understand the two different approaches...
If you need some help with your Lexa ask away in the Daiwa forum (maybe in my thread on the service of the Lexa). The repair techs usually are too busy to spend time on the phone when they really need the reel in their hands to know whats going on. The amount of time we spend trouble shooting stuff around here is very expensive when you have to pay someone to do it. :)