sent him 4 mails... Anyone know how to get him to contact me? Is he on this forum?
he's not here. he is swamped with his own business. did not need something in particular from him?
I need a washer and a powercord for an electrical daiwa reel, some carbontex, some bellevilles and cals. I just wanted to order all from the same site, to save shipping.
yeah, sorry, most of that i could not help with. :-\
Hafnor,I gave up on Mikes Reel Repairs years ago. I waited months for parts without ever receiving a reply to my Emails.
Haf,
I have to agree... these guys may be good in Canada, but stink in the US! I have waited 4 weeks+ for shipping >:(, as for getting back to you... it's unlikely.
Dom
That is no good! :(
I'm Canadian and live an hour's drive away from the MRR shop but have given up trying to do business with them-not worth the aggravation.
Hey Whalebreath,
I see we can agree on something ;)
Dom
This is no good!:( I think they saw this post or something, because he answered yesterday. Some parts have to be ordered from the supplier (as expected). I really don't think I have another choice but to order from him... Daiwa Norway doesn't have the parts I need so...
Hafnor, might be worth trying Daiwa UK,see link. PM me with what you need and I'll contact them.
http://www.daiwasports.co.uk/about-us/services/
Try these guys in Florida. I ordered from them and got really good service.
http://www.fishingreelparts.com/
Haf,
I still wouldn't order from him... He needed a topic on Alan Tani about how crappy his service is to get a response back to you. You're gonna wait a heck of a long time for your order unless this thread gets his butt in gear... doubt it though!
I would make the part before I bought from him! >:(
Dom
Yea, forget him. I have had one bad experience as well, the last and only one ;)
Hafnor,
Theres lots of people throwing hints at you....Don't do it dude... :-\
thor, can you post a list of the part numbers and the names of the parts that you need? let's see what we can do for you.
Oh my god Alan! I owe you money! I did not see the payal request. Jesus I am SO sorry, I own you for the tsi301! I own you so much more than what you require. It is just stupid!!!! I will pay you asap. If mikes reel repair is no good then...
this is the mail I sent to mikes reel repair. And it is what I need
for daiwa seaborg 300FB: three (idle gear A) (part# 6G503601) and one electric power cord. (part# 6F598405)
For daiwa saltiga sa 20 (daiwa saltiga with silver body, old model with star drag): a set of carbontex (carbon fibre washers) and bellevilles that goes from the handle shaft into towards the drag and main gear. I believe there is three of them...
The last item is some drag grease. I guess it is shimano drag grease or cal's, anything else is fine. This would have to be packed into a large zip bag, any price you think is fear! (this way all parts would go into a large envelope and shipping is way cheaper)
All I need from you is a payment method! Btw. do you stock bearings for Jigging master pe reels?
This is my shipping adress.
Name: Thor Hafnor
hey, stuff happens. not a problem. which is kinda the point. see, someone like dawn at smoothdrag.com has it dialed in. this is how she makes a living. she's been at it for a long time, she's slid by on some mistakes, kicked in the teeth other times when she didn't deserve it, but mostly just keeps on working, drama-free, through it all. she's a smart lady and she knows what it takes to survive (and make money) for the long term. the rest of us do this on the side, trying to get things done in between our day jobs and our family committments and the friends that are really important.
that's one of the reasons that i've taken the approach that i have. i won't accept monies until the job is completely done and the reels or the parts have been received. the upside is that people don't feel screwed over if something is a little late. the down side is that some bills get lost. still, the odds are in my favor. i will do a thousand transactions a year and have maybe a half dozen that don't get paid. how many businesses would like to have that kind of record?
Mikes have a toll free 800 number in North America. Why not call and voice your concerns. Mikes also has a forum, which you could join, and type your concerns, in the off-topic section. I could then forward that on your behalf right to Mike's, as I help out by moderating there, with technical posts, referrals, etc.
Pencils have erasers, and as far as I know, no one in life or in commerce enjoys bad press, or negative critisism.
Shite happens.
Ken,
I hear you, but I do not agree. I think simply answering peoples emails is the base of any smaller business, and obviously Mikes doesn't do that
very often. Why bother phoning him from Europe, cost money even if he doesn't pick up.
Rodger that, was unaware that some DP's (displeased persons) were off-continent in the old world. Folks should also be aware that they have now hired one person to exclusively deal with the 600+ (six hundred) emails they get per day, including the days they are not working, sunday monday. So that would be over 1000 emails to wade through on tuesday !!!
Quote from: alantani on February 18, 2012, 11:20:53 PM
that's one of the reasons that i've taken the approach that i have. i won't accept monies until the job is completely done and the reels or the parts have been received. the upside is that people don't feel screwed over if something is a little late. the down side is that some bills get lost. still, the odds are in my favor. i will do a thousand transactions a year and have maybe a half dozen that don't get paid. how many businesses would like to have that kind of record?
To tell you the truth it felt strange doing business like that for the first time. I sent Alan the new toy, Penn torque spinner 5 about a month ago (Wife thinks it's the "Penn Battle" :-X Shhhhh) told me to send the check when I got the reel back & happy with it. I wish it could all be simple in life.... ;D
you can't trust someone that doesn't trust you......
been gone for 3 days and there were 500 e-mails, pm's and posts to go through. it can be daunting.
had a bad experience with MRR, will not buy from the again. bought some items and some were backordered. after a week or maybe 2 weeks i asked if the bearings were shipped the reply i got was "backordered duh" from CEARA. what else do i need to say or write. just poor customer relation...
Rare,
I agree with you... If everyone did business like Alan we wouldn't be outsourcing nearly as much, and we would all be more trusting/trustworthy people!
Kudos to Alan's business mentality. Last Tuesday I had to send out a money order for some reel parts (it's a business- not just a guy), I emailed him yesterday and he told me he had to wait for the money order to clear... since when do Western Union money orders? Any way thanks, Alan and all you guys that acknowledge the best customer service in the world!
Dom
guys, i know it's been tough, but i feel mike's pain. i've gotten pretty badly behind myself. AGAIN!!!!! there are a couple of big orders that have been stalled for a month. the one saving grace is that these guys have not sent me money yet. if they had, they would be (more) ticked off and would have every right to be. it's just really hard to keep up. :-\
open your shop alan,you have got all the volunteers you will ever need.smart retired folk,sales bryan!development,keta,sal,clem etc;cashier wallacewt,trust me im an aussie.haha
then i would seriously never be able to find anything !!!!!!!!! ;D
Quote from: wallacewt on February 29, 2012, 12:03:48 AM
open your shop alan,you have got all the volunteers you will ever need.smart retired folk,sales bryan!development,keta,sal,clem etc;cashier wallacewt,trust me im an aussie.haha
reminds me of my younger kid when she was 8 years old. she was sitting at the dining room table with the sharp scissors. she looked me and said, "don't worry, dad, you can trust me. i know what i'm doing. i'm in third grade!" ;D
I've ordered parts from Mikes recently that I could not find anywhere else (some gearsets for discountinued reels - one of which they didnt even have listed in there parts catalog but added it just for my order), and although it took awhile, the gal there, Cierra, was upfront with me and said they had to order them from the factory and that it would be backordered for awhile, and would give me my money back if I'd like. These parts were for salmon fishing this summer so I was fine with waiting. Both times it took around a month but I got an e-mail as soon as they got the parts in at Mikes and had them a week later. Its not ideal but they are able to get parts that normally I couldnt get unless straight from the factory (which I tried but Okuma said no). I'll be ordering from them again here soon.
-Zane
Zward,
I'm glad to see Mike's has ONE happy customer! I'm glad you had a good experience.... hope you have the same next time you order from them.
Dom
Yeah like I said it's not ideal but for the parts I needed as long as I got them before May I'd be happy, they were the only place I could find that could order the parts from Okuma. So I'm sure I'm a little easier to please than most ;D. I was nervous on the first go round as it took about 6-7 weeks cause I ordered right before Christmas, but after they came through on that and the next order I've just accepted that its going to take a long time.. I'm honestly a little suprised at the lack of communication though, as I heard back within a day or two each time I had a question, must just be more charming than the average customer ;D
Tight lines fellas
Zane
Hey Prince Charming,
Can you place orders for all of us, please! ;D ;)
You should play the lotto cause you're one of a very few to get any customer service from what I've heard!
Dom
It took me 2 weeks to get an answer from mikes reel repair and a quote for about 40.00 in various parts, Then I found out they were in canada and found that the customer service was far from recomended. After lots more searching for the Daiwa parts I needed I stumbled accross "Dave's parts and service" In Holiday Florida. The service was far from outstanding! If they don't have it they will get it. They have all sorts of parts. And the return time is outstanding!
right now i'm a month behind in shipping out parts. gotta get everything out today before roger and i leave for the fred hall show tomorrow. :-\
I know this thread is quite old but I would like to still address the issue. We are aware these are common statements made and I would like to provide a voice on our end. I am Cierra and I work at Mike's Reel Repair. I stumbled across this post while doing some research for parts. I would like to clarify that I had not previously seen this post when assisting Thor. I have another customer inquiring about the Seaborg and while doing research via google I stumbled across this post just now. I would like to defend myself and state that I would NEVER in my life respond to a customer with "back ordered duh". Not even when a customer is being rude does someone deserve that kind of response.
There are a total of 6 of us here and as Ken D stated, I was brought on last year to handle the flow of emails and customer updates. At times there are inquiries that can be provided immediately. There are also very many inquiries that require a lot of research on our end. Add that all together and it can take a few days to reply. There are no slow days here. We do not ever mean to ignore anyone and I am here answering emails, customer updates and phone calls daily. Am I saying our system is perfect? No. But we are fully aware of that and are continuously working on ways to improve that. Despite what is said, we really do love to go above and beyond for our customers. Sometimes an extra day to respond can mean that we're not satisfied with the current answer we can provide and we want to do a little more digging.
As for shipping, yes we are completely aware we can improve. But again, we are addressing the issue. Do take into consideration that we are at the manufacturers mercy, we have no control over factory back orders. We also send our sincerest apologies for the delay of updates. We hope to have a new system worked out for the following busy season.
If you've stumbled across this post and are looking for assistance, you can contact me at mikesreelrep@gmail.com. If you're super eager for a response, throw ATTN CIERRA in the subject line and I will get to you right away. I'm also available via the online chat all day long while the shop is open. You can also find me on our Mike's forum.
Welcome aboard Cierra.
As someone who has complained about lack of communication with your company I must say how reassuring your post has been.
I would be prepared to do business with Mike's Reel Repair again as I believe you can deliver the goods but expect my emails to be replied to within a reasonable period of time.
Thanks for responding, can only agree to what the Irish Jigger wrote.
Welcome aboard Cierra. It looks like you have a big job ahead of you and I hope you can "fix" things.
Hey guys, Cierra said she would get back quickly. Stop taking shots at her. Give her a chance. Dominick
I thought I was playing nice :P
you were lee, now only time will tell if it improves.
Dominick,
Considering the circumstances I think Lee was very cordial and optimistic. Evidently, Mike's has let many people in the past down with parts orders so showing a little disappointment in their system isn't bad... it will make them work harder or we'll be saying the same stuff about them as we did in the past. Best of luck to Cierra with getting things straight for us in the future.
Thanks
Dom
All is cool here. Lets move on guys and let them do their thing.
Sal
Yup, give Cierra a chance to correct what she now sees as a problem.
I am going top order some Squidder parts- will keep you all posted on how it goes.
I am forced to do business with some online vendors for hard to get vintage gun parts. SOme of these vendors know full well they are the only game in town when it comes to getting certain things- and their customer service can be quite lacking
What I have learned is that if I snoop around with all of the phone numbers and names I can get - I can usually find a nice lady that works there and with a little flirting and charm I can get what I need.
Have any of you even tried flirting with Mike? Told him he had a pretty voice?
Quote from: Joel.B on November 04, 2012, 06:13:31 PM
I am going top order some Squidder parts- will keep you all posted on how it goes.
Hmmmm..... Why would you want to order USA parts from a Canadian company? Have you not heard of pennparts dot com?
Quote from: Ken_D on November 04, 2012, 07:44:05 PM
Quote from: Joel.B on November 04, 2012, 06:13:31 PM
I am going top order some Squidder parts- will keep you all posted on how it goes.
Hmmmm..... Why would you want to order USA parts from a Canadian company? Have you not heard of pennparts dot com?
Thanks Karl, boy am I glad you said something. I am supposed to be ordering from Scott's, not Mike's. I get names confused easily
If there any Canucks reading this thread, Success Tackle on Vancouver Island, is great for Penn, if he has it in stock. Otherwise, it's the same old same old...
Penn is controlled by Purefishing, who in turn is controlled by Jarden, meaning by the time the order makes it through the new beaurocracy, clears customs, and gets to the door, it's about a month..... the same scenario Mike's faces with his orders to any company under the purefishing umbrella !!!
I must be lucky, Pure Fishing has been good to me.
Quote from: Keta on November 05, 2012, 05:04:25 PM
I must be lucky, Pure Fishing has been good to me.
Well, yes, you would....You live where they do primary business. :) I am an alien, not an American.
Different commerce rules/ship times/customer relations apply to folks not living in the lower 48, including HI, AK, PR, and of course international destinations.
When I lived in Alaska ammo and reloading supplies were a PIA to get up to us.
I appreciate the follow ups and the best wishes! If I can't win everyone over that is understandable. I am happy to at least extend an apology.
Hello Cierra,
Warmest welcome from a Hawaiian Boy. Thank you for joining and providing us with a first hand understanding of your situation at Mike's Reel Repair. We wish you and your team all the best and continued success.
Bryan
Thank you Bryan!
A thought occurred to me that I should have mentioned. For those who order online, there is an email issued any time we update the order. The email that is issued though is a close ended email that we use only to generate a notification that the order has been updated. We ask that customers do not respond to the email but rather, log on to their online account to communicate as we do not access the close ended email. I know we have received follow ups from customers via our other email or their order stating that they had been replying to the email and couldn't understand why we didn't reply back. So we have done our best to make adjustments to avoid the confusion and even have an auto reply that is sent to notify customers that their reply will not be received. I would just like to extend a further apology to anyone who has replied in that manner and became frustrated when they did not hear from us.
Cierra
I will say the shipping hasn't been extraordinary or anything, BUT, Cierra has ALWAYS taken care of any questions i had, and the last order i made, received my parts in less than a week. I've had only good experiences with Mikes.
email Cierra first, she'll take care of you.
Geoff
One email to Cierra, and my outstanding order of many months has shipped !!
Thanks Cierra.
Though I was just hoping to address the issues and offer up apologies, I truly appreciate all the kind words! I couldn't be of much help though without the rest of the Mike's team! It really is great hearing from you guys though, especially since I can recall a few of your orders :)
-Cierra
Should folks here wish to skid over to Mike's forum, Cierra's now a moderator in many of the sub-forums. Mike's have now set up a "parts" sub forum. It's self-explanatory. It's at the back of the bus. (last one on the page) Its concept: check with them first, to see if they have it in stock.
That should halt the frustrations occurring with half-finished projects on the dining room table, the smell of solvent in the air, when parts appear to be slow in forthcoming. If they have to order them, then it follows there will be a delay.
Sidebar: I suspect most of their trade is with the brands under the purefishing umbrella...things have slowed up (for sure to Canada) since Jarden took over purefishing. Much of the current woes can be traced back to source, plus all the new border hassles implemented since 9-11. Many issues in the discontent category can be described as "shooting the messenger".
I am not part of Mike's business model... I just help out at the forum if I can. I buy my parts from Mikes, exchange technical discoveries, etc.
Ken D. has helped me a lot on Mikes forum and always gotten to my request very fast. Saved me a lot of grief. I'm glad Mikes forum is there. The only thing stopping me from getting parts from them is I have an in state source which makes shipping a breeze.
Quote from: Ken_D on November 08, 2012, 06:19:49 PMI suspect most of their trade is with the brands under the purefishing umbrella...things have slowed up (for sure to Canada) since Jarden took over purefishing. Much of the current woes can be traced back to source, plus all the new border hassles implemented since 9-11. Many issues in the discontent category can be described as "shooting the messenger".
Ken-I very much appreciate your knowledgeable input but I have to take issue with your assertion that the problems Mike's has had since the demise of Mike Sr have anything to do with businesses they do business with.
Again- I was a customer of Mike Sr long ago when he started the business and since his passing and the subsequent growth of the operation present day management have proved time and time again that they lack the training/skills and desire to conduct a service business except in the loosest sense.
Horror stories abound across the net and I've been told a number of times by some New Hire that
'now that I'm here things are going to change'-well they haven't and I've been out and out lied to more times than I care to recall.
It's going to take a lot more than a few points of light on a computer screen to convince me that this is anything more than window dressing.
Carl Z
Vancouver BC
as·ser·tion /əˈsərSHən/Noun: A confident and forceful statement of fact or belief
sus·pi·cion /səˈspiSHən/Noun: A feeling or thought that something is possible, likely, or true.
No worries, WB... It's free enterprise....Me, I spend around 1000-1100.00 annually with Mikes, so I have a mini-inventory and rarely need things yesterday. But that said, for folks in a hurry, well, you got something there. As far as bearing false witness goes, Nope, I have been OK on that account. It's unlucky you've had lemons instead of lemonade, But I've had some rough dealings with outfits on both side of the border, so I know the feeling. Cheers, KD.
Hi there Carl,
If I am the new hire you're speaking of, then I apologize I did not provide a better experience. I tried to reference your previous orders to refresh my memory but see that your last order we shipped was placed in 2010. Unfortunately I did not start until late 2011 but again, if we have since spoken, my apologies I did not live up to my promise. I don't expect you to change your opinion at all, as everyone is entitled to their own. If there is anything I can do to atleast make up for your past troubles though, don't hesitate to contact me at mikesreelrep@gmail.com.
Cierra
I've never dealt with Mike's but I feel we should give Cici a chance and see if she can make things better.
Quote from: Keta on November 13, 2012, 06:29:18 PM
I've never dealt with Mike's but I feel we should give Cici a chance and see if she can make things better.
X2
Thanks you two! :)
i haven't ordered from mike's in quite awhile, but my first order - with the good help of ken_d - went smoothly and i had the goods inside of a few weeks, which was just fine considering i'm in jersey. it's good to hear that cici is on board to help out and i wouldn't hesitate to order from mike's again. ymmv.
Cierra,
I tried PM'ing you to no avail, but was wondering if you can tell me which trail I might be able to find your courier on horseback who's supposed to have my 4 o-rings (Saltiga sa30) in his satchel that I ordered on March 4th? I'm no postal expert, but does it really take 7+ weeks to send a birthday card to someone to Canada? I know things happen with our postal service and customs, but can this happen all the time like Mike's claims? ...just asking ::)
Thanks
Dom
Dom
Try Causeway Tackle on L.I you might get them faster.
Mike
Dom, try contacting Daiwa directly in Cypress, CA. Send them a email with your order and call 8 your credit card number.
Looks like that's what I''ll have to do, Bry.
I hate when a company charges your card and doesn't send goods.
If I don't get a response from Cierra by mid-week I'll be calling Amex to cancel my order.
I'm not convinced it takes this long to get reel parts from Canada to the US... are there any other Canadians on this site to set the record straight, eh?
Good luck if you ever order from these guys... this was my last try.
Thanks
Dom
well, it's quite possible that your package is stuck in US Customs & some idiot is researching your o-rings, to make sure they're not bomb parts... that still doesn't excuse your PM's being ignored -- that's just bad business
Good luck, my parts arrived eventually Cierra assured me it wasn't their usual business practice though.
http://alantani.com/index.php?topic=9969.0
Rgds
Mark
It is their usual practice by the amount of complaints you see posted all over the internet.
Well, after I get the o-rings there won't be any more problems... this was my last shot with them.
Dom
So, after my email yesterday I miraculously got an email from them with no explanation... it just says status- shipped.
This is my last time EVER ordering from Mike's. It took them 8 weeks to ship out my o-rings, so let's see how long to get through customs now.
I'll keep ya posted on the situation.
Dom
I guess they found that Horse. :D
I've deal with them a few times. You'll need the mentality of buying the parts and forget about your reel till parts arrive... guess its not good for those with either few reel to fish with, or do servicing job for others.... I've still a abu suveran labeled waiting for parts from MR sitting somewhere since years ago lol.
Yes Dom,it's a very poor show particularly when you had contacted Cierra.
This lady, a member here (CI Ci Coles) promised to make amends for Mike's poor service but it looks like the old status quo remains.
Hey Nuvole --
Hopefully, you have the Suveran in your possession -- there are plenty of good shops around the world that can get parts for you.
Even if you had to buy a parts reel just to get what you need --
That is a reel that needs to be back on the water -- one of the all time best in the world.
Best,
Fred
Tom, I was surprised to not here anything back from Cierra when she told everyone on this site that things are different and it's custom's fault.
How can it be custom's fault when it shipped today (8 weeks after I ordered)? Cierra are you out there... ???
Daron, they just bought the horse, let's see how long she takes to gallop this way. ;)
Mark, I assure you, it's their usual practice.
Nuvole, I've forgotten about them... until I got my Amex bill and saw they charged my card. If I was a reel repair guy waiting for those parts I'd have one very unhappy customer.
Phil, that was very funny, but they didn't make it to customs yet :-\
Bry and Mike, good advice!
Now I'm going to see what a Suveran is... do I have to add it to my collection? ;D
I won't bust Mike's or Cierra chops any more. I wanted to let everyone know that nothing has changed over at Mike's, but I will let y'all know when the o-rings arrive.
Thanks
Dom
Dom: I have a river raft for running light rapids in the sierras. I needed an "O" ring for the air cap. I went to our local plumbing supply and found the size I needed. The raft manufacturer wanted $5.75 + shipping. The plumber supply had 8 in a box for $0.98. There are so many sizes in the shop that I bet you can find that size. That's my story and I'm sticking to it. Dominick
Maybe they should employ some mounties, I hear they have a reputation for being reliable. ;D
Rgds
Mark
Nah, they went with the Pony Express, 'cause they heard it went coast-to-coast in only 10 days... but that was in 1860 & those horses are much older, now
still, guys, i know what it's like to be buried in work! i'm on a night shift right now, ending an ugly stretch of shifts, got one and a half days off, then back at it. for most of next week. reel are piling up, so are parts orders, emails and pm's. it never ends!
Buried at work Alan and you were able to ship my parts to arrive here within a week. :)
Unbelievable service and a very big "thank you Alan" I don't know how you do it.
well, your's worked out. taiwan's didn't arrive yet and the parts envelope to canada is lost as well. still gotta get to my pm's and emails. it's the end of my night shift and things have actually quieted down. calls tonight were mostly suicide attemps, plus a couple of kids trying to get high. gonna go home, get some sleep and hit the computer to catch up around noon.
Keep up the good work Boss! Perfection isn't easy! ;)
If you want something done, ask a busy man....
Rgds
Mark
the thing we can't do is accept money and then not deliver. that doesn't fly here. i have one situation like that myself right now that i've got to straighten out. a guy in iceland was supposed to fly to canada, and i shipped parts to him and they didn't get there in time. i shipped first class to save money, but you don't get a tracking number with first class. i'm still trying to figure out if we can get him together with his parts. there's gotta be a way. he already paid for his stuff.
today i spent the day running errands for the wife instead of working on reels. getting behinder all the time. guys, just sayin', it can be really hard to keep up. i get a hundred emails and pms every day. most i just delete, lots of spam, but it takes time. all it takes is one family emergency, or one ticked off wife, and you're suddenly a week and a thousand emails behind. mike's done good work. there are other sources of parts out there while he sorts things out. let's keep trying to work with the guy and keep him in business.
Alan,
You are a true Saint! I am trying to be more like you every day! You Give Joy a Kiss from me and tell her I am Keeping the Faith! ;D
Hi Alan --
Words of wisdom & experience -- Thanks for the wake up.
It is too easy to get caught up in the "herd mentality" -- and forget to walk a bit in the other guy's shoes.
Too often, we are not aware of other folks challenges & the issues that they are dealing with.
At various points in our lives, all of us have faced issues ranging from family, relationships, health, kids, parents, friends, financial, organizational, business, employee, and too many others to list -- but we all get the picture. Any one of these can throw a monkey wrench into our lives -- or even derail the train.
Over the years, I have pulled a lot of schematics from Mike's website -- and parts have been purchased.
Parts are obtainable from many different sources -- and if we lose a couple of dollars here or there -- it is not the end of the world. We have other sources in the meantime -- and we can cut Mike a little slack while he deals with whatever issues he is challenged with.
I learned many years ago -- to never leave an old friend for a new one -- keep the old with the new -- and build up a set of friends and associates bound together by good reputations and good character. If someone falls a little short -- see what we can do to help. That is what we are here for.
Enough preaching -- it's not even Sunday yet!
Alan, I know you have Bryan and others to help you when you get swamped -- but if you ever need 20 or 30 reels serviced and repaired just to get caught up -- I'd be happy to come up, take them back to my shop, and get them back to you in a week or so. No charge -- just a friend helping a friend -- and it would be a privilege. It is only a quick 3.5 hour trip -- not any big deal. Do not hesitate to ask -- it'll just get done quickly with no drama or fanfare.
All the best,
Fred
never criticize a man until you've walked a mile in his shoes. THEN criticise him, because you're a mile away and you've got his shoes!!! ;D
Quote from: alantani on May 02, 2014, 08:14:05 PM
never criticize a man until you've walked a mile in his shoes. THEN criticise him, because you're a mile away and you've got his shoes!!! ;D
Lol.
I'm gonna remember that one!
:D :D :D thanks Alan, now I have to clean my keyboard, I spilled coffee all over it ::). That was funny ;D
And always go the extra mile...
Until you release you went a mile past your destination.
Quote from: alantani on May 02, 2014, 04:55:42 AM
the thing we can't do is accept money and then not deliver. that doesn't fly here. i have one situation like that myself right now that i've got to straighten out. a guy in iceland was supposed to fly to canada, and i shipped parts to him and they didn't get there in time. i shipped first class to save money, but you don't get a tracking number with first class. i'm still trying to figure out if we can get him together with his parts. there's gotta be a way. he already paid for his stuff.
Actually, usps ~does~ offer a _partial_ tracking number for small packets and parcels.. 1st class international service....... that little green sticky, your USA form 2976, declaration, has a barcode on it.
You can manually record that number before you leave the wicket, or does it show up on your receipt at the post office? That barcode will track the parcel to the USA border, with the last entry saying something like parcel now leaving the USA, now in foreign customs, or postal system.
You goto the usps website and one of the first things visible, is the window to type in tracking numbers.
Well, it wouldn't be fair not to give a final report. As I suspected, the package was shipped (postage label date) on 4/30/14 and I received it on May 7th, so I don't feel bad for getting on these guys one bit.
They took my order, my dough, and produced my items over 2 months later. I love how they blame it on US Customs and the postal service when it took 7 1/2 weeks to organize my order and one week to be delivered. Come on, we're talking o-rings here, fellas. I'm not gonna rag on these guys any more because it just seems that's their way of doing business. I'm not a fan of it, so unless it's impossible to find elsewhere I'll be finding a new source for Daiwa parts. Also, I never heard anything from CiCiColes (AKA Cierrra) this whole time, and if Mike's doesn't have their business down to a science by now, they won't ever figure it out. I'm tired of being nice to people that don't deliver whether it's payment to me or products I've ordered... fair is fair!
If I ever screw someone out of something I hope I get called out on it, but that's not ever happened. Why? ...because I don't screw people or tell someone I can do something and not deliver.
Dom
As it happens, I FINALLY got my reel clamp for them for my Pro Gear Pacifica. It wasn't what I thought it was, but it fits perfect just like they said it would. I'm thinking that they take a bunch of orders for a period and then send out a large shipment. Like you said, it is apparently how they do things.
Ron
FWIW, they just made another hire. For phones.