Reel Repair by Alan Tani

Conventional and Bait Casting Reel Rebuild Tutorials and Questions => Avet Tutorials and Questions => Topic started by: Keta on July 29, 2025, 03:53:33 AM

Title: Shipping Over Charge UPDATE
Post by: Keta on July 29, 2025, 03:53:33 AM
I have been a long time Avet fan and have recomended their great reels for decades. However after being charged $25.00 to ship 5 $1.00 drag springs, far less than 1 oz.,  I will no longer recomend their reels.

There is no reason other than greed to charge this much.
Title: Re: Shipping Over Charge
Post by: alantani on July 29, 2025, 04:11:49 AM
maybe it was a mistake and they will send you a refund.  or maybe not.... >:(
Title: Re: Shipping Over Charge
Post by: Swami805 on July 29, 2025, 04:28:53 AM
Ouch!! 
Title: Re: Shipping Over Charge
Post by: Keta on July 29, 2025, 04:34:27 AM
I realy hope so. And not for my customers $ but for Avet.  I will hate it when I tell them what parts $  was. 
Title: Re: Shipping Over Charge
Post by: oc1 on July 29, 2025, 06:10:45 AM
Someday you might be able to buy them on Amazon and get free shipping.  They had the clothes dryer belt and Makita saw switch I needed last week.
Title: Re: Shipping Over Charge
Post by: Marlinmate on July 30, 2025, 01:32:20 AM
Ordering parts from them is a chore. Hasn't been easy for a few years. 

I wish someone would take charge and fix it.   

Heck...even the link on the Avet website to order parts for the JX4.6 G2 doesn't work....and it's also for 8 other reels. 
Title: Re: Shipping Over Charge
Post by: Brewcrafter on July 30, 2025, 02:08:14 AM
I would be more likely to attribute it to some shipping clerk's laziness (going off some automated "calculate shipping" program as opposed to actually using common sense) rather than greed.  I have had instances from a couple of great commercial supporters of this site (and I know there is more than just "a couple" here on AT) where I have received parts dropped in a mailer with regular First Class postage on them as opposed to "calculated shipping".  We will see, I actually placed an order with Avet yesterday and since I literally live about 2 hours away (nope, couldn't pay me to drive there - don't know any GOOD breweries in Chatsworth) so we will see! - john
Title: Re: Shipping Over Charge
Post by: MarkT on July 30, 2025, 04:06:56 AM
Not surprised, I've ordered parts from Avet and felt I was overcharged on shipping.
Title: Re: Shipping Over Charge
Post by: Keta on July 30, 2025, 04:09:53 AM
I had surgury to remove a malignat tumor today and did not have time and did not feel up to calling Avet. I will tomorrow.
Title: Re: Shipping Over Charge
Post by: Keta on July 30, 2025, 07:48:03 PM
I called Avet today and they said the $25.00 was to "hold" the shipping and they will correct ot when the parts are shipped.  Over $8.00 is still high but shipping is not cheep and it is acceptable.
Title: Re: Shipping Over Charge UPDATE
Post by: steelfish on July 30, 2025, 08:04:38 PM
Quote from: Keta on July 30, 2025, 04:09:53 AMI had surgury to remove a malignat tumor today and did not have time and did not feel up to calling Avet. I will tomorrow.

dang Lee, hopefully everything is going well with your surgery
Title: Re: Shipping Over Charge UPDATE
Post by: Lunker Larry on August 02, 2025, 02:02:30 PM
Shimano Canada minimum rate is now 19.99 regardless. It changes for orders over $100 which is getting pretty easy to do with their prices. Brutal!

Title: Re: Shipping Over Charge UPDATE
Post by: Keta on August 02, 2025, 02:10:00 PM
As of now no refund and USPO tracking says the parts have not been shipped.  This could be a USPO or Avet issue.


Alex, here is a photo of the dammage.
(https://alantani.com/gallery/39/39707-4659-1000003100.jpeg)
Title: Re: Shipping Over Charge UPDATE
Post by: Gfish on August 02, 2025, 06:07:01 PM
Ouch!
Malignant!?! Aw man, keep us informed.
Title: Re: Shipping Over Charge UPDATE
Post by: Keta on August 02, 2025, 06:28:39 PM
Yes, malignat but "only"
 basal cell sarcoma.
Title: Re: Shipping Over Charge UPDATE
Post by: JasonGotaProblem on August 02, 2025, 07:52:56 PM
Better out than in.
Title: Re: Shipping Over Charge UPDATE
Post by: Dominick on August 05, 2025, 04:34:25 PM
That photo looks like an improvement.   ;D   Dominick
Title: Re: Shipping Over Charge UPDATE
Post by: Keta on August 05, 2025, 04:40:03 PM
They missed a bunch of ugly.
Title: Re: Shipping Over Charge UPDATE
Post by: Donnyboat on August 05, 2025, 11:28:03 PM
Gee lee wishing you a speedy recovery, I got my money on you, cheers Don.
Title: Re: Shipping Over Charge UPDATE
Post by: Bill B on August 05, 2025, 11:37:45 PM
Rubbing salt in the SHIPPING wound, Mysticparts.com on Penn stuff is always reasonable  :d
Title: Re: Shipping Over Charge UPDATE
Post by: Keta on August 05, 2025, 11:45:57 PM
And prompt.
Title: Re: Shipping Over Charge UPDATE
Post by: Keta on August 06, 2025, 11:37:24 PM
My parts have been setting at Avet waiting to ship for 8 days now.  Did someone knock them behind a desk or into a trash can?  One would think for $25.00 shipping would be better service.
Title: Re: Shipping Over Charge UPDATE
Post by: Crow on August 07, 2025, 01:12:41 AM
Heal up fast!
Title: Re: Shipping Over Charge UPDATE
Post by: Brewcrafter on August 07, 2025, 02:10:30 AM
Quote from: Keta on August 06, 2025, 11:37:24 PMMy parts have been setting at Avet waiting to ship for 8 days now.  Did someone knock them behind a desk or into a trash can?  One would think for $25.00 shipping would be better service.
Lee - My stuff has been sitting there since the 28th.  Called today.  Best I could get was "I know they are really behind back there and nobody is answering the phone in shipping, but a lot of orders went out the door today so check your tracking number again tomorrow and call back if it doesn't show up".  Now, as much as I hate driving in SoCal I only live maybe 2 hours from Avet? - john
Title: Re: Shipping Over Charge UPDATE
Post by: Keta on August 07, 2025, 02:51:28 AM
You could have walked and had your parts.
Title: Re: Shipping Over Charge UPDATE
Post by: Marlinmate on August 07, 2025, 03:05:38 AM
Quote from: Marlinmate on July 30, 2025, 01:32:20 AMOrdering parts from them is a chore. Hasn't been easy for a few years. 

I wish someone would take charge and fix it.   

Heck...even the link on the Avet website to order parts for the JX4.6 G2 doesn't work....and it's also for 8 other reels. 

And....history repeats itself.  Received my order and it was incomplete.  Sent them an email to see where the other pats were, and have not heard a peep.  Time to call and throw a fit.
Title: Re: Shipping Over Charge UPDATE
Post by: Brewcrafter on August 11, 2025, 04:24:39 PM
WhooHoo!  My order from the 28th shows as shipped this AM!  Hopefully here by Weds; any bets on if I end up with Marlinmate or Keta Lee's parts?  :d
Title: Re: Shipping Over Charge UPDATE
Post by: Keta on August 11, 2025, 04:41:01 PM
My parts are aledgedly out for delivery today.  I ordered 5 of the same part, IF it arrives I will post if the order was filled corectly.
Title: Re: Shipping Over Charge UPDATE
Post by: Keta on August 11, 2025, 06:26:21 PM
My parts arrived and the order was right.  It took too long.
Title: Re: Shipping Over Charge UPDATE
Post by: MarkT on August 12, 2025, 06:51:44 AM
And it cost too much!
Title: Re: Shipping Over Charge UPDATE
Post by: foakes on August 12, 2025, 03:36:35 PM
Last few days, I have shipped 12 parcels of reels and/or parts.

I prefer USPS Priority shipping since they provide a good box, labels, tracking, and some insurance.

Yesterday, I sent out (5) parcels -- New York, Florida, SoCal, North Carolina, and Massachusetts.

The shipping charge for each reel was about $15.70.  Add in bubble wrap, tape, bubble mailers, 20-mile round trip, time, gas, etc. -- it adds up.  On the way home, listening to NPR, they reported that nearly all Postal Services would go up in price starting with the upcoming Holiday Season, then supposedly dropping off about mid-January.

This is the way we are able to offer and get things to members -- I get that.  However, in my case, many of the reels and parts are sent and given to members at little or no charge -- so oftentimes, at the end of the month, I have spent nearly as much as I have received, or sometimes more -- just in shipping.

But, without the services of the USPS, I would not be able to offer anything to members.

So, I am grateful for the shipping process -- and I also understand the expenses and challenges involved.

Best, Fred
Title: Re: Shipping Over Charge UPDATE
Post by: Keta on August 12, 2025, 04:34:43 PM
I use Click-N-Ship, it is cheeper but I have to provide the boxes.

Overall USPS has been good to OK for me.  My new regular mailman, a female, is almost as reliable as our old one, the subs are useless.
Title: Re: Shipping Over Charge UPDATE
Post by: Brewcrafter on August 12, 2025, 06:12:01 PM
My Avet parts arrived today USPS (shipped yesterday, so pleasant surprise) and appear to all be in order!  I'm kind of with Lee on this one; 14 days to ship out a small ($28) order seems a bit excessive, especially for a company that advertises they manufacture everything in house and source bearings locally (Los Angeles).  I'm willing to cut some slack; after all it's the "busy" season with folks that have reels that need service either from recent trips, or are getting ready to go out on a trip and just "remembered" they never got it serviced last year, so I can see how they are probably slammed.  And with a lot of their body and frame components being machined aluminum, they could very well be dealing with supply chain/tariff issues (stopped by to see a buddy at his brewery yesterday; what they are paying now for aluminum cans vs. last year is insane!).  I guess I'm spoiled by some of the other Ohana on this forum; even though I am on the opposite side of the country my Mystic orders usually arrive within days, and I have had orders from Dawn show up the day after I order them and by no means are they the exception, there are many others as well.  Have never needed any parts from Accurate but given they are only 10 minutes away I can't imagine they would be too bad (and I know a couple fishing buddies that have taken reels in for their "1 year free service" expecting to drop them off and were told "Can you wait 15 minutes, we'll knock this out right now.").  Anyhow, time for me to finish two Avet's that I have been looking at too long.. - john
Title: Re: Shipping Over Charge UPDATE
Post by: Marlinmate on August 16, 2025, 08:39:32 PM
Quote from: Marlinmate on August 07, 2025, 03:05:38 AM
Quote from: Marlinmate on July 30, 2025, 01:32:20 AMOrdering parts from them is a chore. Hasn't been easy for a few years. 

I wish someone would take charge and fix it.   

Heck...even the link on the Avet website to order parts for the JX4.6 G2 doesn't work....and it's also for 8 other reels. 

And....history repeats itself.  Received my order and it was incomplete.  Sent them an email to see where the other pats were, and have not heard a peep.  Time to call and throw a fit.


Spoke to someone at AVET.   Then I spoke to another person at Avet on the same call.  Then a 3rd person jumped on the call to ask yet again what my name was.   Gave them the order # and my name for 3rd time and explained that I received my order, but it was incomplete and was missing part #62-b.  "I'll ship them out today". Click.   Hung up.

Title: Re: Shipping Over Charge UPDATE
Post by: Midway Tommy on August 17, 2025, 06:28:48 PM
The cost of shipping one reel/item is soon going to put an end to the vintage & used reel market. The cost to ship is getting to be more than a lot of these old reels are actually worth. It's sad to think that a $20 reel ends up being $33+ by the time it gets from one person to another. It's no wonder why so many reels set on eBay for what seems like forever.  ::) Shipping costs are also a good reason to purchase multiple parts at one time rather than just one or two.  ;)
Title: Re: Shipping Over Charge UPDATE
Post by: Brewcrafter on August 17, 2025, 10:02:36 PM
Quote from: Midway Tommy on August 17, 2025, 06:28:48 PMShipping costs are also a good reason to purchase multiple parts at one time rather than just one or two.
Amen Tommy, and I will raise a glass to honor the folks at Mystic for their shipping policy.  There is usually always something useful I can add to an order to get over that $100 thershold in the event I don't hit it with the stuff I need right away. - john
Title: Re: Shipping Over Charge UPDATE
Post by: Marlinmate on September 17, 2025, 02:14:09 AM

[/quote]

Spoke to someone at AVET.   Then I spoke to another person at Avet on the same call.  Then a 3rd person jumped on the call to ask yet again what my name was.   Gave them the order # and my name for 3rd time and explained that I received my order, but it was incomplete and was missing part #62-b.  "I'll ship them out today". Click.   Hung up.


[/quote]

In shocking news....I received my part #62-B today.  1 month from my last post about Avet