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Reel Repair by Alan Tani

Conventional and Bait Casting Reel Rebuild Tutorials and Questions => Daiwa Tutorials and Questions => Topic started by: steelhead_killer on January 24, 2019, 05:53:12 PM

Title: Daiwa Parts Order
Post by: steelhead_killer on January 24, 2019, 05:53:12 PM
Does anyone have a contact at Daiwa?  I have had two orders in to them since December 3rd.  I called again today and they can't even tell me when they are going to ship.  Is this normal for Daiwa?  Asking for a friend...

Andy
Title: Re: Daiwa Parts Order
Post by: nelz on January 24, 2019, 06:54:59 PM
Wow, December 3rd?  What kind of part is it?

I've always gotten decent service from them but don't have any special contact though.
Title: Re: Daiwa Parts Order
Post by: Porthos on January 25, 2019, 02:10:45 AM
Parts for what reel(s)?
Title: Re: Daiwa Parts Order
Post by: steelhead_killer on January 25, 2019, 02:43:19 AM
MAin gear and pinion for a Lexa 300hsl and a gear for a sealine slw50H.  They say they switched computer systems and it has caused delays.  That is the whole story.  No eta's nothin'. 
Title: Re: Daiwa Parts Order
Post by: franky on January 25, 2019, 02:53:08 AM
Yes, I have a backorder on a sealine 50SHA cast lever part.  Its been 6 months and they still don't have the part.  I also have a Saltiga gear that is on backorder since December.  They also told me about the new computer system.  I'm still waiting... :-\
Title: Re: Daiwa Parts Order
Post by: Porthos on January 25, 2019, 02:54:13 AM
Quote from: steelhead_killer on January 25, 2019, 02:43:19 AM
MAin gear and pinion for a Lexa 300hsl and a gear for a sealine slw50H.  They say they switched computer systems and it has caused delays.  That is the whole story.  No eta's nothin'. 

Ah...both reels still in production. I experienced delays earlier last year because the parts were for my "old" reels...
Title: Re: Daiwa Parts Order
Post by: Christopher M Songer on January 25, 2019, 01:52:40 PM
What is your best contact to order Daiwa parts?
Title: Re: Daiwa Parts Order
Post by: Pro Reel on January 26, 2019, 12:34:31 AM
yes, try calling every satellite warranty center. check with bass pro shops rod and reel repair in springfield, they keep a good stock. Daiwa just hired a new person to revamp the parts and service dept because it was crap. The system was down for 2 weeks, now they just don't have any parts in stock.
Title: Re: Daiwa Parts Order
Post by: xaf on February 08, 2019, 02:06:00 AM
Question:  I sent two 10 year old Saltigas to Daiwa for general maintenance about a month ago and haven't heard anything from them.   Does anyone know if their parts issue has affected the turn around time on repairs?

Thanks for any info that anyone may have.

XAF (Bob)
Title: Re: Daiwa Parts Order
Post by: alantani on February 08, 2019, 05:24:29 PM
i have some older daiwa parts and can check.  i will need part numbers.  as far as daiwa themselves, anything from before december was likely lost in the computer upgrades.  no backorders were saved.  you'll have to call them again and re-order.
Title: Re: Daiwa Parts Order
Post by: Lunker Larry on February 08, 2019, 06:58:28 PM
They were always the worst for getting parts. I guess they realized that and hence the changes.
Try Southwest Parts 214-630-8161
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