Shimano Stella Service

[bscusa]

Don't bother calling Shimano for service on a $600 fishing reel if it's a Stella "f". They simply "discontinued" this modela and all associated repairs. Why on earth would I ever buy another Shimano product? Customer Service is something that you have to practice every day.

[alantani]

yeesh.....  they've gotta do something!!??

[Nessie Hunter]

They may not have parts (although most are interchangeable)...
But they would almost certainly have to service the reel..
I would call back and talk to another/diff service tech.... 
Even ask for a supervisor if they dont help...

Shimano is very good at customer service, they should take care of you???