australia gone mad

[Rothmar2]

Another classic example of "Service" Australian tackle industry style.
Post #43 on below thread

http://alantani.com/index.php?topic=9027.30

[exp2000]

Times change so here is an update on the Australian scene:

Spare Parts: Good news and bad news.

Due to an unprecedented unreliability of supply, I have all but given up on Daiwa for the moment. When I place an order, it either gets ignored or arrives with a full invoice but only half the ordered parts so I am left holding the bag so to speak!. This is a sad downturn and needless to say, I have very little confidence in the new management.

However on the flip side, I am guessing that Shimano has adopted a new robotic parts dispatch system? All parts now arrive in a timely fashion, individually packaged with bar-coded labels. This is a huge improvement over spending a long Sherlock Holmes Episode trying to forensically identify a collective sprawl of loose parts. Also there has only been one mistake in the last three orders which is a big turn around - Yeah Shimano!

So what does this mean for you? Well good things if you own a Shimano. But potential problems if you own a Daiwa. I will try to keep a comprehensive stock of spares for the ever popular Luna crowd, but as for other reels; for the time being I am at the mercy of a very slow and very broken supply line.....................

More and more I am seeing increasing servicing obstacles as time goes by and I wonder where it will all end. Alan Hawke was so incensed with Daiwa Reel Servicing Politics that for a while he pulled them from his site altogether. It's a shame because I think Daiwa have a lot to offer in the broad context of their overall range. But they are going to lose their market if they continue to descend into political madness.

People want a product with good after sales service and Shimano are streaks ahead of the competition at the moment. In fact, they may be the only safe bet in town!

https://www.facebook.com/groups/KimberleyRodandReel/
~

[Rothmar2]

How are you placing parts orders with Shimano Brett? Email, or do you still pick up the phone? If you can Email them, and get your order delivered accurately, I might actually consider chasing the parts up again rather than putting it in the reel owner's lap as I have done for the past few years. I've made no secret of the fact I can't stand talking to Shimano Aus over the phone, due to their condescending attitude.

[exp2000]

How are you placing parts orders with Shimano Brett? Email, or do you still pick up the phone? If you can Email them, and get your order delivered accurately, I might actually consider chasing the parts up again rather than putting it in the reel owner's lap as I have done for the past few years. I've made no secret of the fact I can't stand talking to Shimano Aus over the phone, due to their condescending attitude.

I just email them mate.

Here is an example of an order for one reel. It takes a bit of initial setup to do this but makes daily life very easy.

Staffing roles seem to change a bit in some camps. Not saying that anything is perfect mind you but you get to know the landscape and pick your battles accordingly. There is still one guy there that if he answers the phone, I will ask to speak to such and such (meaning anyone else) or just call back later.

As for Daiwa - I am about where you are with Shimano at the moment. Worst service in history.

Shimano seemed to undergo a big evolution once they settled into their new premises.
~

[Rothmar2]

Cheers for the info Brett, I might (albeit tentatively) dip my toe in and maybe place an order or two in over the coming months, and see how it goes.

[ReelClean]

I just email them mate.

Here is an example of an order for one reel. It takes a bit of initial setup to do this but makes daily life very easy.

Staffing roles seem to change a bit in some camps. Not saying that anything is perfect mind you but you get to know the landscape and pick your battles accordingly. There is still one guy there that if he answers the phone, I will ask to speak to such and such (meaning anyone else) or just call back later.

As for Daiwa - I am about where you are with Shimano at the moment. Worst service in history.

Shimano seemed to undergo a big evolution once they settled into their new premises.
~

That seems to be a pretty Idiot-proof way to wrangle the parts monkey Brett....

Until they deploy the NextGen Idiot V2.0  

[exp2000]

That seems to be pretty Idiot-proof way to wrangle the parts monkey Brett....

Until they deploy the NextGen Idiot V2.0   Roll Eyes

LOL.

Daiwa have already rolled out that.

Now I have resorted to taking pictures!
~

[exp2000]

Cheers for the info Brett, I might (albeit tentatively) dip my toe in and maybe place an order or two in over the coming months, and see how it goes.

Good luck Chris.

If it still does not work you can always try reverting to the old system:

[MarkT]

Wow, dealing with Shimano in Australia sounds like dealing with Daiwa in the US.

[David Hall]

Shipping in and out of the land of oz seems to be exhorbetant.  I was needing some parts for a vacuum sealer.
The only places I found selling it where in Aus.  I emailed them the price of the parts was reasonable, so they gave me a quote with shipping.  I damn near choked.  The parts were small lightweight couldn't have been more than. 5-6 ounces and would easily fit in an 8x10 envelope.  Shipping was $59.00 us.  Needless to say I continued searching and found a retailer in the US with the parts for a much better shipping fee.
I think you guys are just outside the planetary shipping route so everything costs more?

[MarkT]

Yeah, I guess everything shipped to/from Australia gets routed through Alpha Centauri!

[mhc]

Yeah, I guess everything shipped to/from Australia gets routed through Alpha Centauri!

Funny you should mention that, I ordered some parts from Alan C a week or so ago and thinking it would be getting close, checked the tracking today. It has departed West Palm Beach FL, Miami Fl, Santiago Chile, and now Sydney Aust. I was right, it is getting close! 

[ReelClean]

Shipping in and out of the land of oz seems to be exhorbetant.  I was needing some parts for a vacuum sealer.
The only places I found selling it where in Aus.  I emailed them the price of the parts was reasonable, so they gave me a quote with shipping.  I damn near choked.  The parts were small lightweight couldn't have been more than. 5-6 ounces and would easily fit in an 8x10 envelope.  Shipping was $59.00 us.  Needless to say I continued searching and found a retailer in the US with the parts for a much better shipping fee.
I think you guys are just outside the planetary shipping route so everything costs more?

The CEO of Australia post was "remunerated" AUS$5.6Million last year......
How do you reckon they could afford it?    

[exp2000]

OK. As I write this there my nostrils are burning and there is smoke bellowing out my ears - I am absolutely irate !

Jarvis Walker aka Anglers Central are a just bunch of #$%#% morons !

I mean it's not like rocket science now, is it?  
I ordered two anti reverse pawls for an OFC20. Now how hard can that be?

So after waiting for almost 3 weeks for the order to get here, I open the envelope to find only one part inside.
OK, no worries. Somebody obviously has trouble with advanced algebra.

But then I go to use it and find that the friction tabs are missing from it !
AAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!

Do they clone morons now and ship them to parts distribution centres or do you have to fail an IQ test to make it to the interview phase?

$%$^&$*# unbelievable !!!!
~

[ReelClean]

OK. As I write this there my nostrils are burning and there is smoke bellowing out my ears - I am absolutely irate !

Jarvis Walker aka Anglers Central are a just bunch of #$%#% morons !

I mean it's not like rocket science now, is it?  
I ordered two anti reverse pawls for an OFC20. Now how hard can that be?

So after waiting for almost 3 weeks for the order to get here, I open the envelope to find only one part inside.
OK, no worries. Somebody obviously has trouble with advanced algebra.

But then I go to use it and find that the friction tabs are missing from it !
AAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!

Do they clone morons now and ship them to parts distribution centres or do you have to fail an IQ test to make it to the interview phase?

$%$^&$*# unbelievable !!!! ~

I am starting a new support orginization:  R.R.A.

Mission Statement:  "Friends don't let friends work on $hite reels...........
You can be a foundation member if you like