australia gone mad

[wallacewt]

id like anybody to beat this for customer service
im talking about jarvis walker aust;
i rang up for  a set of click springs and pins for fin-nor ma12
"they are on order"
6 weeks later,"ill check, ill  ring back"
he couldnt speak very good english,no idea what i wanted
he rings back,"yes we have"
i give him part and key #,s x 4
parcel arrived yesterday, $19.78aud

if you look closely at the zip bag you can see 1spring and 1 pin
that was inside that large brown padded bag
the brown bag was inside the larger blue plastic bag,charged for,  weight 1kg
70cent stamp and envelope would suffice.
at this rate its going to cost close to $80
cost at zebco usa 60 cents a set=$2,40+postage
rang this morning,no one answers the phone at jarvis walker
have a nice day

[Unutt]

The obvious question, is it the right spring and pin?

[wallacewt]

haha
unutt you made my day

[Rothmar2]

This is why I rarely buy parts from Australian tackle distributors now.
Apart from the ridiculous mark up on parts here, they have the hide to pull stunts like this.
Yawn, see it all the time, and not just with fishing tackle.
"Service" in this country has gone to the dogs.
Even with our dollar currently slipping against the Greenback, you're still better off chasing parts overseas. You get willing helpful service, great communication through the transaction, and provided you have your numbers correct, you get what you ordered.

Pretty sad state of affairs here. And they wonder why people shop online.....

[wallacewt]

zebco usa contacted me today
ill get the parts off them which i should have done to start with
they must read alan tani site also

[Bryan Young]

I don't see any parts.  Are you sure you got something?  (0) (0)

How did you get a hold of Zebco USA? I,ve been trying to communicate with them for a month now and no response.

[wallacewt]

Insert Quote
I don't see any parts.  Are you sure you got something?  (0) (0)

How did you get a hold of Zebco USA? I,ve been trying to communicate with them for a month now and no response.
Posted on: Today at 05:09:52 AM

that doesnt deserve an answer,(12yr rule)
have a nice day

[wallacewt]

   6105 E. Apache
Tulsa, OK 74115
(800)588-9030
Fax 918-831-6946


Wallace Brown
12 Timberlane Loop
Cooloongup, WA 6168



February 19, 2015

Case Number: 160242   Warranty Service Dept.

Dear Wallace Brown:

If you would like ZebcoBrands to continue with your order (details below), please remit payment in the amount of using one of the following easy payment methods below.
Pending Item(s)
Item Number   Unit Price   Quantity   Total
CF098-01- Click Pin MA12-30T
Notes:    $0.60   4   $2.40
Tax:            $0.00
Shipping Charge:           $16.95
Grand Total:           $19.35

[Rothmar2]

Freight seems a bit OTT, but then consider where it's coming from (against the freight charged for the parts within Aus!). Email them and ask can a more economy postage quote be done. They probably have charged based on a roughly 6"x6" box, with full electronic tracking.
I guess the quote is also in $US, so looking at around $24 AUD.
But look at the communication you have already re-ceived compared to JW Aus.
I usually wait until I have a bunch of reels that require parts (Penn's) and order from Scott's (if clients are happy to wait, usually do when they see quotes from Aus!).

Parts are a "turkey shoot" here in Aus no matter who you are dealing with, only you can't shoot the turkey!

[ReelClean]

Standard freight from Boca is US $19.95 no matter how many bearings you order from Aus, but you do get them in 7-10 days.

[alantani]

i send stuff first class when ever i can.  you don't get a tracking number, but most of the time it gets there ok.  a 2-3 ounce envelope is $7-8.  a pound is maybe $15-17.  the price goes way up when you use priority mail, UPS or FedEx.  the only package that has gotten lost recently went to mauritius. 

[Rothmar2]

Parts people... Why do you make our lives so damn hard... I believe that I could get parts from Shimano USA quicker than Shimano in Sydney...

Does anyone have any comments with the Parts Dept and Ordering from Shimano USA???

No experience with Shimano USA, but feel your pain with Shimano Aus. I reckon it would come from America quicker too. 

The bottom line is, they don't want you repairing reels, they want you to purchase another one.
More units moved= better business.
Insert link to Shimano's 5 year parts policy "here".

[alantani]

The guys at Shimano USA are great!

[wallacewt]

DF114-01- Click Spring MA12-30T
Notes:    $0.11   4   $0.44
CF098-01- Click Pin MA12-30T
Notes:    $0.60   4   $2.40
Tax:            $0.00
Shipping Charge:           $27.95
Grand Total:           $30.79

another balls up
i contacted Zebco and asked to put the little pin and springs in an envelope,no tracking#and just post them
they added another $11usd for the pin and springs extra.i could post the same items to the usa for 70cents aud
Zebco if you are reading this please explain

[Brad_hook]

Shimano Australia did good by me by honoring a rod that snapped,

on the other hand I ordered a replacement cam for a TLD 25 but got sent two Tiagra 50 Wide Handles instead.
After thinking to myself I better do the right thing & call them back, They were so keen to get them back it wasn't funny, saying they're sending a tracked satchel
& they need them posted back ASAP. 

Why weren't they that fast when dispatching my part?

I'm glad I did return them, but they could've been a bit more appreciative considering they're expensive parts compared to my $10 cam.