Reel Repair by Alan Tani

I've deal with them a few times. You'll need the mentality of buying the parts and forget about your reel till parts arrive... guess its not good for those with either few reel to fish with, or do servicing job for others.... I've still a abu suveran labeled waiting for parts from MR sitting somewhere since years ago lol.

Yes Dom,it's a very poor show particularly when you had contacted Cierra.
This lady, a member here (CI Ci Coles) promised to make amends for Mike's poor service but it looks like the old status quo remains.

Hey Nuvole --

Hopefully, you have the Suveran in your possession -- there are plenty of good shops around the world that can get parts for you.

Even if you had to buy a parts reel just to get what you need --

That is a reel that needs to be back on the water -- one of the all time best in the world.

Best,

Fred

Tom,  I was surprised to not here anything back from Cierra when she told everyone on this site that things are different and it's custom's fault.
How can it be custom's fault when it shipped today (8 weeks after I ordered)?  Cierra are you out there...
Daron, they just bought the horse, let's see how long she takes to gallop this way.
Mark, I assure you, it's their usual practice.
Nuvole, I've forgotten about them... until I got my Amex bill and saw they charged my card. If I was a reel repair guy waiting for those parts I'd have one very unhappy customer.
Phil, that was very funny, but they didn't make it to customs yet
Bry and Mike, good advice!
Now I'm going to see what a Suveran is... do I have to add it to my collection?
I won't bust Mike's or Cierra chops any more.  I wanted to let everyone know that nothing has changed over at Mike's, but I will let y'all know when the o-rings arrive.
Thanks
Dom

Dom: I have a river raft for running light rapids in the sierras. I needed an "O" ring for the air cap.  I went to our local plumbing supply and found the size I needed.  The raft manufacturer wanted $5.75 + shipping.  The plumber supply had 8 in a box for $0.98.  There are so many sizes in the shop that I bet you can find that size.  That's my story and I'm sticking to it.  Dominick

Maybe they should employ some mounties, I hear they have a reputation for being reliable.

Rgds

Mark

Nah, they went with the Pony Express, 'cause they heard it went coast-to-coast in only 10 days...  but that was in 1860 & those horses are much older, now

still, guys, i know what it's like to be buried in work!  i'm on a night shift right now, ending an ugly stretch of shifts, got one and a half days off, then back at it.  for most of next week.  reel are piling up, so are parts orders, emails and pm's.  it never ends!

Buried at work Alan and you were able to ship my parts to arrive here within a week.
Unbelievable service  and a very big "thank you Alan" I don't know how you do it.

well, your's worked out.  taiwan's didn't arrive yet and the parts envelope to canada is lost as well.  still gotta get to my pm's and emails.  it's the end of my night shift and things have actually quieted down.  calls tonight were mostly suicide attemps, plus a couple of kids trying to get high.  gonna go home, get some sleep and hit the computer to catch up around noon. 

Keep up the good work Boss! Perfection isn't easy!

If you want something done, ask a busy man....

Rgds

Mark

the thing we can't do is accept money and then not deliver.  that doesn't fly here.  i have one situation like that myself right now that i've got to straighten out.  a guy in iceland was supposed to fly to canada, and i shipped parts to him and they didn't get there in time.  i shipped first class to save money, but you don't get a tracking number with first class.  i'm still trying to figure out if we can get him together with his parts.  there's gotta be a way.  he already paid for his stuff. 

today i spent the day running errands for the wife instead of working on reels.  getting behinder all the time.  guys, just sayin', it can be really hard to keep up.  i get a hundred emails and pms every day.  most i just delete, lots of spam, but it takes time.  all it takes is one family emergency, or one ticked off wife, and you're suddenly a week and a thousand emails behind.  mike's done good work.  there are other sources of parts out there while he sorts things out.  let's keep trying to work with the guy and keep him in business.   

Alan,
You are a true Saint! I am trying to be more like you every day! You Give Joy a Kiss from me and tell her I am Keeping the Faith!

Hi Alan --

Words of wisdom & experience -- Thanks for the wake up.

It is too easy to get caught up in the "herd mentality" -- and forget to walk a bit in the other guy's shoes.

Too often, we are not aware of other folks challenges & the issues that they are dealing with.

At various points in our lives, all of us have faced issues ranging from family, relationships, health, kids, parents, friends, financial, organizational, business, employee, and too many others to list -- but we all get the picture.  Any one of these can throw a monkey wrench into our lives -- or even derail the train.

Over the years, I have pulled a lot of schematics from Mike's website -- and parts have been purchased. 

Parts are obtainable from many different sources -- and if we lose a couple of dollars here or there -- it is not the end of the world.  We have other sources in the meantime -- and we can cut Mike a little slack while he deals with whatever issues he is challenged with. 

I learned many years ago -- to never leave an old friend for a new one -- keep the old with the new -- and build up a set of friends and associates bound together by good reputations and good character.  If someone falls a little short -- see what we can do to help.  That is what we are here for.

Enough preaching -- it's not even Sunday yet!

Alan, I know you have Bryan and others to help you when you get swamped -- but if you ever need 20 or 30 reels serviced and repaired just to get caught up -- I'd be happy to come up, take them back to my shop, and get them back to you in a week or so.  No charge -- just a friend helping a friend -- and it would be a privilege.  It is only a quick 3.5 hour trip -- not any big deal.  Do not hesitate to ask -- it'll just get done quickly with no drama or fanfare.

All the best,

Fred